Pro Customer Service/Sales

The Home Depot; Bellingham (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

A leading home improvement retailer in Massachusetts seeks a Pro Customer Service Sales professional. You will enhance the experience of professional customers, ensuring their needs are met through expert product recommendations and outstanding service. Responsibilities include meeting sales goals, managing deliveries, and supporting store initiatives. Ideal candidates possess strong interpersonal skills and a commitment to collaboration. This is a full-time role in a dynamic environment focused on achieving customer satisfaction.

Qualifications

• Bilingual communications skills may be preferred at certain locations.
• Meet monthly sales goals and other performance metrics.
• Maintain a clean, safe store environment and collaborate with team.

Responsibilities

• Deliver exceptional experience for professional customers.
• Meet monthly sales goals and other metrics.
• Support store goals by monitoring inventory.
• Monitor inventory and support sales initiatives.

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services