Pro Customer Service/Sales

The Home Depot; Austin (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

A leading home improvement retailer in Austin, TX is seeking a Pro Customer Service/Sales professional to enhance customer experiences for contractors and commercial clients. This full-time role involves assisting at the Pro Desk, managing deliveries, and leveraging product knowledge to meet sales goals. The ideal candidate will have strong customer service skills and be able to collaborate effectively with team members to maintain a safe and organized work environment. Bilingual communication skills may be preferred depending on customer needs.

Qualifications

• Exceptional customer service skills to assist professional customers.
• Ability to build and maintain professional relationships with clients.
• Strong product knowledge for efficient recommendations.

Responsibilities

• Drive sales by assisting customers at the Pro Desk and managing deliveries.
• Meet monthly sales goals and metrics to support store objectives.
• Collaborate with team members to resolve delivery issues and maintain a safe environment.

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Key Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services

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