Pro Customer Service/Sales

The Home Depot; Leander (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Leander is seeking a Pro Customer Service/Sales team member. The role involves delivering exceptional service to professional customers, including contractors and commercial clients, while driving sales through expert product recommendations. Team members will assist with order fulfillment and collaborate with colleagues to ensure customer satisfaction. Strong communication skills and product knowledge are essential for success in this full-time position. Ideal candidates are motivated by meeting sales goals and enhancing customer experiences.

Qualifications

• Ability to build and maintain professional relationships with Pro customers.
• Proficient in providing tailored recommendations based on unique project needs.
• Strong communication skills for customer engagement.

Responsibilities

• Proactively drive sales by leveraging product knowledge.
• Support every stage of the Pro customer journey.
• Meet monthly sales goals and other metrics.

Skills

Bilingual communication skills

Product knowledge

Sales ability

Customer relationship management

Job description

Pro Customer Service/Sales

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Consumer Services

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