Pro Customer Service/Sales

The Home Depot; Town of Florida (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A home improvement retailer is seeking Pro Customer Service/Sales Team members in the Town of Florida, New York. This role focuses on delivering exceptional service to professional customers, including contractors and property owners, by assisting with order fulfillment and providing tailored product recommendations. Teamwork is essential as members collaborate to meet sales goals and maintain inventory standards, ensuring every Pro customer's project is successful. Bilingual communication skills may be preferred based on customer needs.

Qualifications

• Ability to build and maintain professional relationships with customers.
• Strong knowledge of products and services offered.
• Capability to work as part of a team while maintaining organization.

Responsibilities

• Assist customers at the Pro Desk and loading materials.
• Drive sales through product recommendations and customer service.
• Monitor inventory and execute sales initiatives.

Skills

Bilingual communication skills

Product knowledge

Sales proficiency

Customer relationship management

Job description

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.