Pro Customer Service/Sales

The Home Depot; Auburn (ME); On-site; USD 21,463 - 28,929; Full time

Job summary

A leading home improvement retailer is looking for a Pro Customer Service Sales professional in Auburn, ME. The role involves delivering exceptional customer service to professional customers and driving sales through product knowledge and relationship building. Candidates should possess strong communication skills and the ability to work well in a team. This full-time position offers an opportunity to contribute significantly to the team and help ensure customer project success.

Qualifications

• Experience in customer service roles.
• Ability to collaborate with team members effectively.
• Strong product knowledge related to home improvement.

Responsibilities

• Deliver exceptional service to professional customers.
• Drive sales by leveraging product knowledge and loyalty programs.
• Assist customers at the Pro Desk and with product recommendations.

Skills

Bilingual communication skills

Customer service skills

Product knowledge

Sales drive

Collaboration

Job description

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Job DescriptionThe Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Consumer Services

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