Pro Customer Service/Sales

The Home Depot; Fayetteville (NC); On-site; USD 23,281 - 30,665; Full time

Job summary

A leading home improvement retailer in Fayetteville, NC is seeking a Pro Customer Service Sales team member to provide exceptional service to professional customers, including contractors and property owners. Key responsibilities include managing deliveries, assisting at the Pro Desk, and offering expert product recommendations. Candidates should demonstrate strong sales skills, customer service orientation, and the ability to collaborate effectively. This full-time position offers a pay range of $16.90 – $22.26 per hour.

Qualifications

• Must have excellent customer service skills to assist professional customers.
• Should be able to drive sales by leveraging product knowledge.
• Collaboration with team members to maintain a clean and organized environment.

Responsibilities

• Assist at the Pro Desk and manage deliveries.
• Provide expert product recommendations to customers.
• Meet monthly sales goals and uphold high standards of customer service.

Skills

Bilingual communication skills

Sales proficiency

Customer service skills

Job description

Apply for the Pro Customer Service Sales role at The Home Depot.

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Industries: Consumer Services

Location & Salary

• Fayetteville, NC
• Pay: $16.90 – $22.26 per hour
• Posted: 4 months ago