Pro Customer Service/Sales

The Home Depot; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading retail home improvement firm is looking for members of the Pro Customer Service/Sales Team in Atlanta, Georgia. This full-time position focuses on delivering exceptional service to professional clients such as contractors and property owners. Team members are responsible for driving sales, fulfilling orders, and offering detailed product knowledge. Collaboration and communication are essential to ensure project success. Bilingual skills may be preferred. This role offers a chance to excel in a customer-focused environment.

Qualifications

• Strong customer service skills with experience in retail environments.
• Ability to meet sales goals and metrics.
• Knowledge of product offerings and services.

Responsibilities

• Deliver exceptional service to professional customers.
• Build and maintain relationships with contractors and property owners.
• Monitor inventory and execute sales initiatives.

Skills

Customer service

Sales proficiency

Bilingual communication

Job description

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Consumer Services