Pro Customer Service/Sales

The Home Depot; Waterford (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer is seeking members for their Pro Customer Service/Sales Team. This role focuses on delivering exceptional service to professional customers including contractors and property owners. Team members are expected to drive sales by leveraging product knowledge, meeting sales goals, and providing tailored customer support. Responsibilities include assisting at the Pro Desk, managing deliveries, and collaborating with team members to ensure service excellence. Bilingual skills may be preferred depending on customer needs.

Qualifications

• Experience in customer service or sales preferred.
• Ability to build and maintain professional relationships.
• Proficient in product recommendations and order fulfillment.

Responsibilities

• Assist Pro customers with product needs and deliver exceptional service.
• Drive sales by meeting monthly sales goals and metrics.
• Manage deliveries and resolve related issues.

Skills

Customer relationship management

Sales strategies

Product knowledge

Bilingual communication

Job description

Job Description: The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services