Pro Customer Service/Sales

The Home Depot; Richfield (UT); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking full-time Pro Customer Service/Sales Team members. The role involves delivering outstanding service to professional customers, driving sales, managing inventories, and ensuring project success. Ideal candidates could have strong customer service skills, sales experience, and exceptional product knowledge. This position is crucial for supporting store goals, maintaining a clean environment, and collaborating with team members to resolve issues. Bilingual skills may be preferred in certain locations.

Qualifications

• Exceptional customer service skills to assist Pro customers.
• Ability to meet monthly sales goals and store metrics.
• Knowledge of product offerings and delivery solutions.

Responsibilities

• Deliver excellent service to Pro customers at various stages.
• Proactively drive sales through product recommendations.
• Collaborate with team members to maintain store standards.

Skills

Customer service

Sales skills

Product knowledge

Bilingual communication

Job description

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Consumer Services