Pro Customer Service/Sales

The Home Depot; Willow Grove (PA); On-site; USD 30,000 - 45,000; Full time

Job summary

A major home improvement retailer located in Pennsylvania is seeking a Pro Customer Service Sales representative. This role involves providing exceptional service and sales support to professional customers such as contractors and property owners. You will be responsible for building relationships, meeting sales goals, and assisting with product knowledge, particularly in the paint category. The ideal candidate should have strong customer service skills and may need bilingual abilities depending on customer interactions.

Qualifications

• Strong customer service orientation and ability to build professional relationships.
• Knowledge in paint and related products to provide recommendations.
• Bilingual skills preferred depending on customer need.

Responsibilities

• Provide professional customer service and sales support to Pro customers.
• Assist at Pro Desk, load materials, and manage deliveries.
• Build relationships with Pro customers to drive sales.
• Meet monthly sales goals and uphold high customer service standards.
• Collaborate with team to maintain a clean and organized environment.

Skills

Customer service orientation

Sales skills

Product knowledge in paint

Bilingual communication (preferred)

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Provide professional customer service and sales support to Pro customers, including contractors, property owners, and commercial clients.
• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized paint and product knowledge.
• Build and maintain relationships with Pro customers; proactively drive sales using product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other metrics to drive store sales.
• Collaborate with team to maintain a clean, organized, and safe environment; resolve delivery issues; communicate Home Depot’s advantages over competitors.
• Monitor inventory and support sales initiatives to uphold high standards of customer service and safety.

Qualifications

• Customer service and sales orientation; ability to build professional relationships.
• Product knowledge in paint and related categories; ability to provide tailored recommendations.
• Bilingual communications skills may be preferred at certain locations; language varies by customer need.

Note: This refined description removes unrelated job listings and boilerplate while preserving the core responsibilities and expectations of the Pro Customer Service/Sales role.