Pro Customer Service/Sales

The Home Depot; Waynesboro (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

A large home improvement retailer is seeking a Pro Customer Service Sales team member responsible for delivering exceptional service to professional customers. The role involves assisting at the Pro Desk, managing deliveries, and driving sales through product knowledge and relationship-building. Ideal candidates should possess strong customer service skills and an ability to meet sales goals. This position is full-time and offers a collaborative work environment.

Qualifications

• Experience in customer service or sales.
• Ability to communicate effectively with customers.
• Proficiency in maintaining organized inventory and sales initiatives.

Responsibilities

• Assist customers at the Pro Desk and manage materials loading.
• Build and maintain professional relationships with Pro customers.
• Meet monthly sales goals and uphold customer service standards.
• Resolve delivery issues and maintain a clean work environment.

Skills

Customer service

Sales knowledge

Product knowledge

Communication skills

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services