Pro Customer Service/Sales

The Home Depot; Aberdeen (WA); On-site; USD 2,548,560 - 2,824,080; Full time

Benefits offered by this job

Paid vacation

Medical, dental, and vision insurance

401K with company match

Tuition reimbursement

Profit-sharing bonuses

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales associate. This full-time position involves assisting professional customers, meeting sales goals, and providing product knowledge. Responsibilities include managing orders, loading materials safely, and ensuring timely deliveries, while maintaining high standards of service in a collaborative environment. Competitive hourly pay rates apply, with additional benefits like vacation and health insurance offered.

Qualifications

• Ability to assist customers with ordering and product selection.
• Experience in loading materials safely and managing checkout.
• Strong communication skills for resolving delivery issues.

Responsibilities

• Assist customers with ordering and product selection.
• Load materials safely and manage the checkout process.
• Deliver goods accurately and on schedule.
• Offer product knowledge, including paint and related accessories.
• Meet monthly sales goals and other performance metrics.
• Maintain a clean and organized work environment.
• Resolve delivery or installation issues and coordinate with in‑store teams.
• Promote loyalty programs and communicate advantages over competitors.

Skills

Customer service

Sales

Product knowledge

Bilingual communication

Job description

Position Purpose

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Job Description

The Pro Customer Service/Sales position includes the following responsibilities:

• Assist customers with ordering and product selection.
• Load materials safely and manage the checkout process.
• Deliver goods accurately and on schedule.
• Offer product knowledge, including paint and related accessories.
• Meet monthly sales goals and other performance metrics.
• Maintain a clean & organized work environment.
• Resolve delivery or installation issues and coordinate with in‑store teams.
• Promote loyalty programs and communicate Home Depot’s competitive advantages.

Position Types & Pay

• Pro Paint Sales Specialist – $20.50 per hour
• Pro Sales Associate – $19.50 per hour
• Pro Account Sales Associate – $20.50 per hour
• Pro Lot Loader – $18.50 per hour
• Pro Delivery Driver – $20.50 per hour

Benefits

The Home Depot offers a total compensation package that includes paid vacation, paid sick leave, paid parental leave, six paid holidays, medical, dental, vision, tuition reimbursement, 401 K with company match, ESPP, profit‑sharing bonuses and other benefits that vary based on salaried or hourly status and full‑time or part‑time status. Sick time** varies by location and work hours.**
Salary and temporary associates earn 1 hour of sick time for every 40 hours worked; full‑time associates earn 1 hour for every 40 hours worked or 4 hours per month, whichever is greater; part‑time associates earn 1 hour for every 40 hours worked or 2 hours per month, whichever is greater. (In Seattle, the calculation is based on 30 hours.)

Seniority Level

Not applicable.

Employment Type

Full‑time.

Job Function

Other – Consumer Services.