Pro Customer Service/Sales

The Home Depot; Issaquah (WA); On-site; USD 2,892,960 - 3,168,480; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Medical benefits

401K with company match

Profit-sharing bonuses

Job summary

A leading home improvement retailer in Issaquah is seeking dedicated Pro Customer Service/Sales Team members to deliver exceptional experiences for professional customers. Responsibilities include driving sales, assisting at the Pro Desk, and maintaining a safe store environment. Candidates should possess strong sales skills and the ability to build professional relationships while addressing unique project needs. The role offers various compensation options based on position.

Qualifications

• Strong sales capabilities to drive Pro customer success.
• Ability to build and maintain professional relationships.
• Experience in retail or customer service is preferred.

Responsibilities

• Support the Pro customer journey from ordering to delivery.
• Drive sales with product knowledge and tailored recommendations.
• Collaborate with team to maintain a clean and organized environment.

Skills

Product knowledge

Sales skills

Bilingual communication

Job description

Overview

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

• Responsibilities – Support the Pro customer journey from ordering to delivery, build professional relationships, drive sales with product knowledge and tailored recommendations, and meet monthly sales metrics.
• Assist at the Pro Desk, assist with loading materials, manage deliveries, and provide specialized paint and product knowledge to Pro customers.
• Collaborate with team to maintain a clean, organized, and safe store environment and resolve delivery issues.
• Monitor inventory and participate in store-wide sales initiatives while upholding customer service and safety standards.

Position types and compensation

• Pro Paint Sales Specialist - $23.00
• Pro Sales Associate - $22.00
• Pro Account Sales Associate - $23.00
• Pro Lot Loader - $21.00
• Pro Delivery Driver - $23.00

Benefits

The Home Depot offers various benefits as part of a total compensation package including: paid vacation, paid sick leave, paid parental leave, six paid holidays, medical, dental, vision, tuition reimbursement, 401K with company match, ESPP, profit-sharing bonuses, and/or other benefits (benefits vary based on the associate’s salaried/hourly status and full-time/part-time status). Click here for more information.

• 1 Salaried associates are eligible for 2 weeks of vacation in their first year; FT hourly will be eligible for 40 hours of paid vacation time after 6 months of continuous service; PT will be eligible for 20 hours of paid vacation time after 6 months of continuous service; Temporary associates are not eligible for vacation benefits.
• Sick time (Washington State, Spokane, and Tacoma) – Salary and Temporary associates will earn 1 hour of sick time for every 40 hours worked; FT associates will earn 1 hour of sick time for every 40 hours worked or 4 hours per month, whichever is greater; PT associates will earn 1 hour of sick time for every 40 hours worked or 2 hours per month, whichever is greater.
• Sick time (Seattle) – Salary and Temporary associates will earn 1 hour of sick time for every 30 hours worked; FT associates will earn 1 hour of sick time for every 30 hours worked or 4 hours per month, whichever is greater; PT associates will earn 1 hour of sick time for every 30 hours worked or 2 hours per month, whichever is greater.

Job Posting

Available positions may vary depending on business need. Pay is dependent on the position offered and market location, and may vary depending on the individual’s job-related knowledge, skills, experience, and availability.