PRN Patient Experience Associate/Care Coordinator

Sage Health; Woodlawn (KY); On-site; USD 25,000 - 33,000; Full time

Job summary

Sage Health is seeking a PRN Patient Experience Associate / Care Coordinator to support front desk operations and care coordination across its medical centers. The role serves as the first contact for patients, handling check-in, insurance verifications, referrals, and appointment coordination.

The position requires flexibility to cover centers within the Baltimore Market and to support care teams. Strong organization, communication, and patient-centered service are essential.

Qualifications

• Office Administrative/Receptionist/Clerical/Customer Service experience in a fast-paced environment.
• Professional demeanor and communication always.
• Must be organized and attentive to detail.
• Ability to manage competing priorities.
• Resourcefulness in problem solving.
• Able to take and follow through with assigned tasks and accountability.
• Ability to work in a fast-paced environment.
• Experience with Microsoft Office Word, Outlook, and Excel.
• Full COVID-19 vaccination (including boosters) an essential requirement.

Responsibilities

• Greet patients and guests upon arrival and assist with check-in/check-out in the EHR.
• Collect co-pays and verify insurance prior to appointments.
• Answer and triage calls, schedule reminders and reschedules.
• Maintain patient confidentiality and accurate EHR data.
• Scan/index documents and support front desk workflows.
• Coordinate referrals and appointment details with patients and providers.
• Process insurance authorizations and open referrals.
• Notify PCPs of missed appointments and support rescheduling.
• Coordinate surgical clearance documentation as needed.

Skills

Administrative experience

Customer service

Communication

Organization

Prioritization

Problem solving

Accountability

MS Office

Vaccination requirement

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Excel

Job description

About the role

POSITION SUMMARY

The PRN Patient Experience Associate / Care Coordinator is a dual-role position responsible for supporting both front desk operations and care coordination within Sage Health medical centers. This team member serves as the first point of contact for patients, ensuring a positive and professional experience, while also managing referrals, insurance verifications, and appointment coordination.

The PRN position is a dual role based in the Baltimore Market and will require coverage at all centers within the market as needed. The ideal PRN candidate is flexible, organized, and passionate about delivering exceptional patient-centered care.

What you’ll do

PRIMARY RESPONSIBILITIES** : **

Front Desk Responsibilities:

• Greet patients and guests warmly upon arrival
• Conduct check-in/check-out processes via Electronic Health Record (EHR)
• Assist patients with completing paperwork and update EHR with current information
• Collect co-payments and verify insurance prior to appointments
• Answer and triage incoming phone calls, routing as necessary
• Make appointment reminder calls and reschedule as needed
• Maintain patient confidentiality and secure health information
• Scan and index documents into the EHR
• Address patient concerns or problems as they arise
• Collaborate with clinical team members to ensure smooth office operations
• Participate in interdisciplinary team discussions on patient care plans and outcomes

Care Coordination Responsibilities:

• Review and process referral requests from PCPs and specialists
• Schedule appointments and communicate details to patients, including prep instructions
• Process insurance authorizations via health plan platforms (e.g., Availity)
• Schedule urgent referrals per provider request
• Monitor and update open referral reports and follow up on pending consults
• Ensure referral documentation (e.g., consult notes, diagnostics) is complete and available
• Notify PCPs of missed specialist appointments and coordinate rescheduling
• Coordinate surgical clearance documentation for external providers as needed
• Support communication between patients, providers, and external offices
• Provide administrative support to maintain smooth care coordination workflows

Qualifications

REQUIRED QUALIFICATIONS** : **

• Office Administrative/Receptionist/Clerical/Customer Service experience in a fast-paced, heavy phones environment.
• Professional demeanor and communication always.
• Must be organized and attentive to detail.
• Ability to manage competing priorities.
• Resourcefulness in problem solving.
• Able to take and follow through with assigned tasks and accountability.
• Ability to work in a fast-paced environment.
• Experience with Microsoft Office Word, Outlook, and Excel.
• Full COVID-19 vaccination (including boosters) an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements.

PREFERRED QUALIFICATIONS:

• High School Diploma or equivalent
• Experience working with an electronic health record
• Experience in processing referral authorizations
• Medical office or hospital patient access registration experience highly desirable
• Experienced working in medically underserved/culturally diverse communities
• Knowledge of medical terminology
• Knowledge of ICD-20 and CPT coding
• Bilingual Spanish and English

Physical Requirements

Primary Duty

Percent of Time Performing Duty

Visual Acuity

YES

75-100%

Hearing

YES

75-100%

Standing

NO

0-24%

Walking

NO

0-24%

Lifting/Pulling/Pushing

NO

0-24%

Sitting

YES

75-100%

Reports To : Center Manager

Sage Health will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance

ABOUT SAGE HEALTH

We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees. They’ve earned it.

Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all our patients’ healthcare needs, and partners with Medicare Advantage plans that fully cover primary care. Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.

Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.