PRN Patient Access Advocate II - Flexible, Multisite

Cone Health; Greensboro (NC); Sur place; USD 21 000 - 30 000; Temps partiel

Résumé du poste

Cone Health is seeking a Patient Access Advocate II for its Urgent Care Greensboro location. This PRN role floats to all Cone Health locations as needed, with a minimum commitment of 12 hours in a 6-week period and flexibility in shifts and locations.

Responsibilities include patient registration, insurance verification, referral management, and orienting new hires to setup for success. Ideal candidates have healthcare customer service experience, EPIC Cadence/Prelude proficiency, and strong

Qualifications

• High school diploma required; medical office training preferred.
• Experience with EPIC Cadence/Prelude and healthcare customer service.
• 1 year clerical experience in a medical setting.

Responsabilités

• Assist patients during registration and verify demographics and insurance.
• Handle payments, co-pays, and daily deposits with cash drawer.
• Schedule appointments and manage referrals and pre-certifications.
• Follow No Surprise Act and maintain timely patient information.
• Train new staff and support front office with clerical tasks.
• Mail patient packets and contact patients before appointments.
• Deescalate patient concerns and ensure excellent guest experience.
• Handle calls, emails, faxes, and document workflow.

Connaissances

Customer service

Communication skills

Formation

High School Diploma or equivalent

Certified medical office training program graduate

Outils

EPIC Cadence/Prelude

Description du poste

Cone Health is seeking a Patient Access Advocate II for its Urgent Care Greensboro location. This PRN role floats to all Cone Health locations as needed, with a minimum commitment of 12 hours in a 6-week period and flexibility in shifts and locations.

Responsibilities include patient registration, insurance verification, referral management, and orienting new hires to setup for success. Ideal candidates have healthcare customer service experience, EPIC Cadence/Prelude proficiency, and strong