prn front office associate

RAYUS Radiology; Woodbridge (VA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life and disability insurance

Tuition reimbursement

Adoption assistance

Pet insurance

PTO and holiday pay

Other benefits

Job summary

RAYUS Radiology is seeking a Front Office Associate – Radiology to provide patient and professional support by answering phones, scheduling appointments, greeting and registering patients with a cheerful, professional attitude.

You will greet and check-in patients, process payments, verify insurance, coordinate with imaging staff, and help with pre-authorizations and referrals while maintaining an organized front office. Position requires strong customer service and computer skills.

Qualifications

• High School Diploma or equivalent.
• One year of customer service experience.
• Proficient typing and computer system use.
• Working knowledge of Microsoft Office Suite – Outlook, Word, Teams, Excel.

Responsibilities

• Greet and check-in patients scheduled for imaging services; process payments and copays as needed.
• Answer phones and handle calls efficiently and politely.
• Field phone calls appropriately for Center Team Members.
• Act as liaison between imaging technologists and patients waiting for exams, relaying messages regarding scanner status and clinic information.
• Maintain organization of the front office lobby area by straightening magazines and assisting with general office cleanup.

Skills

Customer service

Typing

Computer system use

Microsoft Office usage

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite (Outlook, Word, Teams, Excel)

Job description

Job Summary

Front Office Associate – Radiology

Provide patient and professional support by answering phones, scheduling appointments, greeting and registering patients with a cheerful, professional attitude.

Essential Duties And Responsibilities

• Greet and check‑in patients scheduled for imaging services; process payments and copays as needed.
• Answer phones and handle calls efficiently and politely.
• Field phone calls appropriately for Center Team Members.
• Act as liaison between imaging technologists and patients waiting for exams, relaying messages regarding scanner status and clinic information.
• Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office cleanup.
• Order office supplies as needed.
• Maintain supply of patient information sheets.
• Push patient imaging via electronic interfaces.
• Complete patient appointment confirmation calls and provide preparation instructions to patients.
• Fax/scan reports, billing information, and medical release forms as requested.
• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
• Enter and submit patient exam orders.
• Verify patient exam orders match exam schedules.
• Schedule referrals and ensure proper authorizations are obtained.
• Schedule walk‑in patients.
• Process requests for image orders and CDs from both referring physicians and patients.
• Maintain an up‑to‑date and accurate database of all current and potential referring physicians.
• Verify patients’ insurance coverage.
• Pre‑certify all patient exams with the patients’ insurance company.
• Obtain insurance authorizations.
• Apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre‑authorization.
• Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys, and insurance companies following company guidelines.

Requirements

• High School Diploma or equivalent.
• One (1) year of customer service experience.
• Proficient typing and computer system use.
• Working knowledge of Microsoft Office Suite – Outlook, Word, Teams, Excel.

Preferred

• Previous medical office experience.
• Medical terminology and office background.
• Insurance knowledge.
• Bilingual abilities.

Benefits (based on eligibility)

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Life and disability insurance.
• Tuition reimbursement.
• Adoption assistance.
• Pet insurance.
• PTO and holiday pay.
• Other benefits.

DailyPay implementation is contingent upon an initial set‑up period.

RAYUS Radiology is an EO Employer/Vets/Disabled.