Prize Claims & Accounts Associate

State of Ohio; Cleveland (OH); On-site; USD 49,000 - 52,000; Full time

Benefits offered by this job

Medical Coverage

Dental/Vision Insurance

Life Insurance

Paid Time Off

11 paid holidays per year

Education & Development Opportunities

Job summary

The Ohio Lottery Commission is seeking a detail-oriented Claims Clerk to support the Claims team in processing prize claims and payments. You will input data, validate tickets, and handle correspondence with regional offices and customers from the Lausche Building in Cleveland.

Responsibilities include entering claims into the system, conducting basic reconciliations, and assisting with special projects. The role emphasizes accuracy, customer focus, and teamwork with the OCSEA union.

Qualifications

• 18 months experience or 18 months training in accounting/finance with basic spreadsheet experience.
• Completion of high school technical program in accounting with 6 months experience or training in accounting/finance including spreadsheet basics.
• Completion of an associate core program in business administration, accounting, finance or related field.
• Equivalent of Minimum Class Qualifications for Employment noted above.

Responsibilities

• Provides valuable contributions to the Claims team and helps the department succeed.
• Enters and inputs claims into the claims information system for all prize levels and pays prizewinners.
• Processes check requests from regional offices and customers.
• Verifies accuracy of claims data and revises any errors.
• Prepares information related to prizewinner claims.
• Inputs claims information into Excel spreadsheets.
• Conducts basic reconciliations.
• Answers phone calls and correspondence from internal and external customers and assists them in answering their questions/concerns.
• Validates lottery tickets for payment using OLC gaming terminals.
• Verifies federal and state tax withholdings.
• Processes and opens incoming mail from customers, regional offices and racinos.
• Performs other duties and works on special projects.

Skills

Accounting & Finance

Bookkeeping

Claims Examination

Customer Service

Attention to Detail

Customer Focus

Teamwork

Education

High School Technical Program in Accounting

Associate Core Program in Business Administration/Accounting/Finance

Equivalent Minimum Class Qualifications

Tools

Excel

Job description

The Ohio Lottery Commission is seeking a detail-oriented Claims Clerk to support the Claims team in processing prize claims and payments. You will input data, validate tickets, and handle correspondence with regional offices and customers from the Lausche Building in Cleveland.

Responsibilities include entering claims into the system, conducting basic reconciliations, and assisting with special projects. The role emphasizes accuracy, customer focus, and teamwork with the OCSEA union.