Investigator Assistant

State of Ohio; Cleveland (OH); On-site; USD 24,923 - 35,497; Full time

Benefits offered by this job

Medical Coverage

Free Dental, Vision and Life Insurance

Paid time off including holidays

Education and Development Opportunities

Public Retirement Systems

Job summary

A state government agency is seeking an Investigator Assistant to support investigative efforts for its Lottery Commission. The role requires a blend of customer service and investigative skills, with responsibilities including monitoring video surveillance, gathering evidence, and conducting live game drawings. Candidates should possess relevant experience and a valid driver's license. This full-time position offers competitive salary and comprehensive benefits, making it an excellent opportunity for those interested in public service.

Qualifications

• Experience in law enforcement or related field is preferred.
• Willingness to learn investigative procedures.
• Ability to provide exceptional customer service.

Responsibilities

• Work a full-time variable schedule assisting team goals.
• Learn and assist in investigative functions and procedures.
• Gather evidence and compile reports for investigations.
• Monitor video surveillance and fulfill footage requests.
• Conduct live drawings for Ohio Lottery games.

Skills

Investigation

Customer Service

Security

Surveillance

Basic Documentation

Active Learning

Adaptability

Customer Focus

Flexibility

Teamwork

Education

12 months experience as investigator/inspector or equivalent

Valid driver's license

Job description

Overview

Organization: Lottery Commission

Unposting Date: Ongoing

Work Location: Lausche Building 615 West Superior Avenue Cleveland 44113-1879

Primary Location: United States of America-OHIO-Cuyahoga County-Cleveland

Compensation: $21.93/hour

Schedule: Full-time

Work Hours: SEE WORK HOURS BELOW

Union: OCSEA

Primary Job Skill: Technical Skills: Basic Documentation, Surveillance, Customer Service, Security; Professional Skills: Active Learning, Adaptability, Customer Focus, Flexibility, Teamwork

What You\'ll Do

Responsibilities of the Investigator Assistant include but are not limited to:

• Work a full-time variable schedule.
• Work as a team player to assist the team in completing its goals and objectives.
• Receive training in and learn investigative procedures and techniques and laws and rules applicable to investigations handled by the Ohio Lottery Commission.
• Supplement investigative work being done by Racino Investigators and Traditional Lottery Investigators.
• Learn and assist in basic racino operations and basic racino investigative functions.
• Learn and assist in basic traditional investigative functions.
• Research records, reports, and documents. Gather documents and evidence. Compile information and prepare written reports.
• Work with the public, jackpot winners, patrons, and retailers on a daily basis and provide exceptional customer service.
• Monitor video surveillance of Ohio Lottery Commission facilities statewide and fulfill requests for video footage.
• Conduct fingerprinting for Lottery retailers.
• Escort visitors and others inside Lottery offices.
• Conduct mission-critical live drawings for mid-day and evening Ohio Lottery game drawings.
• Certify drawings, monitor and record security seals, verify that drawing equipment runs correctly and conduct pre-testing prior to live drawings, verify pool closings, ensure that drawings properly commence at official draw times, record and enter draw activity data in system, record and distribute official drawing numbers, secure drawing equipment, and report non-routine drawing events to management and assist in corrective action.
• Learn to use Lottery-specific software applications for daily job responsibilities.
• Perform other duties and work on special projects.

Work Schedule

WORK SCHEDULE: FULL-TIME VARIABLE AS SCHEDULED SUNDAY-SATURDAY

Three Investigator Assistant positions are available with this requisition, candidates who apply will be considered for the three positions.

Qualifications

12 months experience as investigator/inspector (e.g., law enforcement officer, insurance investigator); valid driver\'s license.

-Or 18 months training or 18 months experience in receipt, research & resolution of public complaints involving possible violations of company/agency policies & procedures or state/federal laws & rules; valid driver\'s license.

-Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills: Investigation, Customer Service, Security, Surveillance, Basic Documentation, Active Learning, Adaptability, Customer Focus, Flexibility, Teamwork

Benefits

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website. Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Supplemental Information

OCSEA/AFSCME bargaining unit position.

Promotional/lateral transfers honored pursuant to the bargaining agreement.

EXTERNAL APPLICANTS INVITED

NOTE: You are required to submit your resume as an attachment with your online employment application.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Start date immediately.

This position is non-exempt (eligible for overtime) from the Fair Labor Standards Act.

The applicant is required to provide details of minimum qualifications on the application form. Failure to do so will prohibit consideration of the applicant. If an interview is offered, supporting documentation/paperwork (e.g., college transcripts, DD Form 214 for veterans, copy of pertinent license or certifications, etc.) will be required at the time of the interview.

New hires agree to participate in the State of Ohio Direct Deposit of Paycheck Program per Section 124.151(B) of the Ohio Revised Code.

Internal and external applicants please submit ADM-4268 (Civil Service Application) to the Ohio Lottery, Office of Human Resources, no later than 11:59PM of the posting deadline date listed. Applications received after 11:59PM on the designated deadline date will not be considered. Applications must be submitted online at http://careers.ohio.gov/. Paper applications will not be accepted or considered. All questions concerning employment opportunities with the Ohio Lottery should be directed to the Ohio Lottery, Office of Human Resources at [e-mail]. You may also call the TDD number at 1-800-750-0750 (toll free). The Ohio Lottery does not discriminate on the basis of race, religion, color, sexual orientation, national origin, ancestry, age, sex, gender identity or expression, mental or physical disability, genetic information, veteran status and/or military status in employment or the provision of services. NOTE: Those who are contacted for an interview should inform the Ohio Lottery Office of Human Resources as soon as possible if, as a result of a disability, they will need an accommodation to participate in any phase of the interview process. Such notice will not affect your eligibility to apply for this position.

Background Information

Conviction information and employment contingencies follow legal requirements and are stated as part of this posting.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana. This position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39).