Lottery Claims & Player Support Specialist I

Texas Department of Licensing and Regulation; Abilene (TX); On-site; USD 43,000 - 45,000; Full time

Job summary

Texas Department of Licensing and Regulation seeks a Program Specialist I to perform routine consultative services and technical assistance within the Validations Section. You will support validations programs, handle claim processing, and provide public-facing assistance from a Lottery Claim Center.

The role requires travel up to 10% for inspections, strong communication, and ability to work under limited supervision. Salary range shown reflects the posted figures.

Qualifications

• Graduation from an accredited four-year college or university is required.
• One year of technical assistance experience is preferred.
• Willingness to travel up to 10% of the time.

Responsibilities

• Provide technical assistance to the public and respond to inquiries.
• Process and validate lottery claims and payments.
• Travel to inspect retailer locations for compliance.
• Maintain records and prepare reports.

Skills

Verbal communication

Writing skills

Teamwork

Data entry

Computer literacy

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Texas Department of Licensing and Regulation seeks a Program Specialist I to perform routine consultative services and technical assistance within the Validations Section. You will support validations programs, handle claim processing, and provide public-facing assistance from a Lottery Claim Center.

The role requires travel up to 10% for inspections, strong communication, and ability to work under limited supervision. Salary range shown reflects the posted figures.