Lottery Claims & Payments Associate

Ohio Lottery Commission; Cleveland (OH); On-site; USD 44,000 - 54,000; Full time

Job summary

The Ohio Lottery Commission is seeking a Financial Associate to support the Claims team by entering and validating prize claim data, processing payments and check requests, and assisting customers. This role requires strong attention to detail and comfort with Excel.

Location is the Lausche Building in Cleveland, OH, with a full-time schedule and standard hours. The department emphasizes accuracy, reliability, and teamwork in a regulated gaming environment.

Qualifications

• 18 months experience or 18 months training in accounting and/or finance to include basic spreadsheet experience.
• Or completion of high school technical program in accounting; 6 months experience or 6 months training in accounting or finance to include basic spreadsheet experience.
• Or completion of associate core program in business administration, accounting, finance or related field.

Responsibilities

• Provides valuable contributions to the Claims team and helps the department succeed
• Enters and inputs claims into the claims information system for all prize levels and pays prizewinners
• Processes check requests from regional offices and customers
• Verifies accuracy of claims data and revises any errors
• Prepares information related to prizewinner claims
• Inputs claims information into Excel spreadsheets
• Conducts basic reconciliations
• Answers phone calls and correspondence from internal and external customers and assists them in answering their question/concerns
• Validates lottery tickets for payment using OLC gaming terminals
• Verifies federal and state tax withholdings
• Processes and opens incoming mail from customers, regional offices and racinos
• Performs other duties and works on special projects

Skills

Accounting

Finance

Bookkeeping

Claims Examination

Customer Service

Attention to Detail

Customer Focus

Teamwork

Education

High school technical program in accounting

Assoc. core program in business/finance

Minimum Class Qualifications for Employment (as above)

Tools

Excel

Job description

The Ohio Lottery Commission is seeking a Financial Associate to support the Claims team by entering and validating prize claim data, processing payments and check requests, and assisting customers. This role requires strong attention to detail and comfort with Excel.

Location is the Lausche Building in Cleveland, OH, with a full-time schedule and standard hours. The department emphasizes accuracy, reliability, and teamwork in a regulated gaming environment.