Lottery Prize Claims Specialist

South Dakota State Government; Pierre (SD); On-site; USD 18,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Well-Being Program

Employee Assistance Program

Dental Insurance

Vision Insurance

Health Savings Account

Basic Life Insurance Coverage

South Dakota Retirement System

Vacation Leave

Sick Leave

Paid Family Leave

Military Leave

11 Paid Holidays

Longevity Pay

Semimonthly Pay Periods

Job summary

South Dakota Lottery is seeking a detail‑oriented Validation Clerk to assist prize claim processing in the Sioux Falls Validation Center. You will balance cash, sell and validate tickets, and support winner activities with a focus on accuracy and customer service.

The role emphasizes independent work within a collaborative Lottery team, handling mail-in and in-person claims, and maintaining lobby materials. Full-time, competitive benefits, and retirement options are included.

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail and accuracy.
• Ability to handle, balance, and reconcile cash and financial transactions.
• Ability to learn and follow Lottery claim processing procedures for mobile, mail-in and in-person claims.
• Strong organization and recordkeeping skills.
• Basic computer skills, including Microsoft Excel and email.
• Ability to manage multiple responsibilities and meet deadlines.
• Ability to work independently while also being an effective member of the Lottery team.
• Dependability, professionalism, and good judgement when working with the Lottery players and sensitive information.

Responsibilities

• Assist lottery players with the prize claim process, including processing mail-in and in-person claims.
• Sell and validate scratch and draw game tickets.
• Assist with winner photo and related winner activities.
• Maintain the Sioux Falls Validation Center lobby and ensure player promotional materials are available.
• Update scratch ticket display boards and replace sold-out materials as needed.
• Balance and reconcile the Sioux Falls daily cash drawer, including cash, scratch tickets, debit card settlements, and daily sales.
• Answer and direct incoming phone calls and respond to emails.
• Process and file lottery documentation, including return slips and other records.
• Perform other duties necessary to support the Sioux Falls Validation Center and lottery operations.

Skills

Customer service

Attention to detail

Cash handling

Lottery claim procedures

Organization

Excel

Email

Multitasking

Independence

Professionalism

Tools

None

Job description

South Dakota Lottery is seeking a detail‑oriented Validation Clerk to assist prize claim processing in the Sioux Falls Validation Center. You will balance cash, sell and validate tickets, and support winner activities with a focus on accuracy and customer service.

The role emphasizes independent work within a collaborative Lottery team, handling mail-in and in-person claims, and maintaining lobby materials. Full-time, competitive benefits, and retirement options are included.