Private Duty Nursing Scheduler & Care Coordinator

At Home Healthcare of Middle Tennessee; Bowling Green (KY); On-site; USD 25,000 - 33,000; Full time

Job summary

At Home Healthcare of Middle Tennessee is seeking a Scheduling Coordinator to manage visit schedules, track staff availability, and coordinate replacements. You will ensure accurate scheduling and timely billing support across departments.

The role requires a high school diploma, one year of home care or customer service experience, and strong communication and HIPAA awareness. A Bachelor's degree is preferred, and you’ll work in a fast-paced office environment with travel as needed.

Qualifications

• High school diploma or equivalent.
• Bachelor’s degree preferred.
• One year of home care experience and/or one year of customer service experience and/or one year of medical office experience preferred.

Responsibilities

• Maintain a complete visit schedule, track staff availability, cancellations, late arrivals, and early departures using scheduling software.
• Monitor electronic clock-ins/outs for field staff, address missed clocks, and troubleshoot as needed.
• Find replacements for staff that call in sick or are unable to work.
• Verify all weekend shifts on Friday to ensure weekend coverage.
• Recruit and assist in hiring and orientation when warranted.
• Assist in coaching employees as needed.
• When on-call, locate staff and maintain a log of events and issues as needed.
• Communicate with clients professionally and resolve concerns.
• Maintain good communication with all personnel and departments.
• Assist with staff continuing education as needed.
• Assist Billing with verification and timely submission of information for billing.
• Report critical incidents, injuries, leaves, or unusual situations to the appropriate contact.
• Understand and adhere to organizational policies and seek guidance when unclear.
• Maintain professional appearance and dress code adherence.
• Maintain confidentiality per HIPAA and related regulations.
• May assist with admissions, field staff supervisory visits, and field staff training.

Skills

Scheduling

Staff coordination

Clock-ins

Recruitment assistance

HIPAA compliance

Education

High school diploma

Bachelor’s degree preferred

Job description

At Home Healthcare of Middle Tennessee is seeking a Scheduling Coordinator to manage visit schedules, track staff availability, and coordinate replacements. You will ensure accurate scheduling and timely billing support across departments.

The role requires a high school diploma, one year of home care or customer service experience, and strong communication and HIPAA awareness. A Bachelor's degree is preferred, and you’ll work in a fast-paced office environment with travel as needed.