Home Care Scheduling Specialist

Appalachian Agency for Senior Citizens; Bristol (TN); On-site; USD 38,000 - 48,000; Full time

Job summary

Appalachian Agency for Senior Citizens in Bristol, TN seeks a Scheduling Coordinator to coordinate and schedule Personal Care and Homemaker services according to a Plan of Care and regulations, while maintaining client and caregiver databases.

The role requires collaborating with Supervisors/IDT, attending meetings, and ensuring confidentiality, HIPAA compliance, and high-quality customer service. A two-year background in admin scheduling in health/human services is preferred.

Qualifications

• Minimum two (2) years’ experience in scheduling, transportation, human services, disabilities, or related field.
• Advanced knowledge of computers is recommended.
• Must have demonstrated excellent interpersonal communication skills.

Responsibilities

• Schedule and coordinate Personal Care and Homemaker services with appropriate notification and documentation.
• Collaborate with Supervisor/Home Care Coordinator and IDT members to maintain a good working relationship.
• Attend PACE morning meetings, IDT, or trainings; review meeting minutes.
• Demonstrate professional verbal and written communication.
• Demonstrate decision making and problem-solving skills.
• Recognize and report significant changes, abnormal observations, and incidents to Supervisor/Home Care Coordinator, PACE, or other appropriate source.
• Maintain the highest degree of confidentiality in all aspects of client relations and Agency operations.
• Maintain database system of patients, Personal Care Aides and Homemakers containing schedules, aide records, Plan of Care, telephone numbers and directions, etc.
• Comply with HIPAA requirements and maintain confidentiality with regards to clients and Agency operations.
• Perform other duties as assigned.

Skills

Interpersonal communication

Computer literacy

Multitasking

Conflict resolution

Customer service

Tools

Database systems

Job description

Appalachian Agency for Senior Citizens in Bristol, TN seeks a Scheduling Coordinator to coordinate and schedule Personal Care and Homemaker services according to a Plan of Care and regulations, while maintaining client and caregiver databases.

The role requires collaborating with Supervisors/IDT, attending meetings, and ensuring confidentiality, HIPAA compliance, and high-quality customer service. A two-year background in admin scheduling in health/human services is preferred.