Private Club F&B Manager: Guest Experience Leader

Vineyards Country Club in Naples Florida; Naples (FL); Sur place; USD 58 000 - 66 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement plan

Paid time off

Meals

Résumé du poste

Vineyards Country Club in Naples, Florida is seeking a Food and Beverage Manager to lead two front-of-house dining outlets, including casual dining and poolside service, delivering personalized service to members and guests.

You will partner with the Executive Chef on menu execution, manage reservations and service flow, supervise FOH staff, and uphold high standards of cleanliness, hospitality, and financial performance.

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree in Hospitality Management, Culinary Arts, Business, or related field preferred.
• Minimum 3–5 years of progressive food and beverage management or supervisory experience, ideally in a private club, fine dining, resort, or upscale hospitality setting.
• Proven experience leading front-of-house teams and delivering high-touch member/guest service.

Responsabilités

• Oversee daily front-of-house operations across F&B outlets to ensure consistent, high-quality service, food presentation, and beverage standards.
• Serve as a visible, hands-on leader on the floor during peak service periods; greet members by name and proactively address needs or concerns.
• Collaborate closely with the Executive Chef on menu execution, special requests, timing, and service coordination.
• Manage reservations, seating, floor plans, and service flow to maximize member satisfaction and efficiency.
• Ensure outlets maintain impeccable cleanliness, appearance, and readiness standards.
• Train, schedule, coach, and evaluate front-of-house staff (servers, bartenders, hosts, runners, supervisors, and related roles).
• Conduct pre-shift meetings, ongoing training on service standards, wine/beverage knowledge, and club culture.
• Foster a positive, professional, and member-focused team environment while holding staff accountable to performance and appearance standards.
• Manage labor costs, control overtime, and maintain accurate timekeeping.
• Uphold and continuously elevate the Club’s service standards to create memorable dining and social experiences.
• Handle member and guest feedback or complaints promptly, professionally, and with discretion.
• Promote wine, beverage, and special menu offerings in a knowledgeable and consultative manner.
• Support marketing and promotional efforts for dining events, and member activities in coordination with other departments.

Connaissances

Wine knowledge

Guest service excellence

Team leadership

Communication

Formation

High school diploma

Associate’s or Bachelor’s degree in Hospitality Management or related field

Outils

POS systems

Inventory management software

Microsoft Office (Excel, Word, Outlook)

Description du poste

Vineyards Country Club in Naples, Florida is seeking a Food and Beverage Manager to lead two front-of-house dining outlets, including casual dining and poolside service, delivering personalized service to members and guests.

You will partner with the Executive Chef on menu execution, manage reservations and service flow, supervise FOH staff, and uphold high standards of cleanliness, hospitality, and financial performance.