Private Cloud Service Delivery Manager (TX)

Peraton; Northern (KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Peraton is seeking a Private Cloud Service Delivery Manager to oversee the Texas Department of Information Resources (DIR) project. You will be responsible for private cloud, network, and AI platform service delivery, ensuring SLA attainment and lifecycle management across multiple data centers.

The role requires strong leadership, extensive private cloud experience, and the ability to manage incidents and coordinate with MSI/multi-vendor teams in a regulated government IT environment.

Qualifications

• Must have 12 years of experience with potential supervisory/management roles.
• 7+ years in private cloud or enterprise data center managed services operations.

Responsibilities

• Maintain operational accountability for Private Cloud, network, and AI Platform service delivery.
• Ensure SLA attainment across all service tiers.
• Manage compute and VM lifecycle across ADC and SDC.
• Provide AI Platform service delivery when sovereign AI Platform is implemented.
• Lead day-to-day incident and problem management (Tier 2/3).
• Manage ServiceNow service catalog fulfillment.
• Maintain CMDB accuracy and configuration management.
• Coordinate service delivery across Private Cloud, network, compute, storage, cloud, and AI/GPU environments.

Education

ITIL v4 Foundation

Cloud architecture certification (AWS, Azure, or equivalent)

VMware Certified Professional (VCP)

Tools

VMware vCenter/vSphere

ServiceNow ITSM

CMDB management

Job description

Required Qualifications:

• 12 years of experience, may have supervisory or management experience.
• 7+ years of private cloud or enterprise data center managed services operations experience.
• Hands-on experience withVMware vCenter/vSphere or an equivalent hypervisor platform — required.
• Experience managingtiered storage environments, includingSAN/NAS, in conjunction with compute environments.
• Experience withITIL-based service management operations.
• Experience managing infrastructure in agovernment or regulated environment.
• Familiarity with theServiceNow ITSM platform.
• Experience working withinMSI/multi-vendor government IT delivery models.
• Demonstrated experience with incident management, problem management, SLA management, and enterprise service delivery.
• Strong operational leadership and communication skills.
• VMware Certified Professional (VCP) or equivalent certification — required.
• Must be a US Citizen.
• Must be able to obtain and maintain the required agency clearance.

Preferred Qualifications:

The following qualifications are preferred:

• Experience withAI/ML infrastructure.
• Experience withGPU compute environments.
• Experience supportingcloud AI platforms.
• Experience withsovereign AI platforms.
• ITIL v4 Foundationcertification.
• Cloud architecture certification, such as AWS, Azure, or equivalent.
• Experience operating large-scale private cloud or data center environments across multiple physical locations.
• Experience supporting state government, federal government, or other highly regulated IT environments.
• Experience managing high-availability infrastructure with stringent SLA requirements.

Peraton is hiring for a Private Cloud Service Delivery Managerto support the Texas Department of Information Resources (DIR) with overall accountability forPrivate Cloud, network, and AI Platform service delivery.

The Service Delivery Manager will provide operational leadership across the Private Cloud, network, and AI Platform environments, ensuring service-level attainment, infrastructure lifecycle management, incident and problem management, ServiceNow service fulfillment, and CMDB accuracy.

This position supports operations across both theAustin Data Center (ADC)andSan Angelo Data Center (SDC). This position supports both Austin Data Center (ADC) and San Angelo Data Center (SDC)

Key Responsibilities:

• Maintain overall operational accountability forPrivate Cloud, network, and AI Platform service delivery.
• Ensure SLA attainment across all applicable service tiers
• Manage compute and VM lifecycle management across theAustin Data Center (ADC)andSan Angelo Data Center (SDC).
• Provide AI Platform service delivery when the optionalsovereign AI Platformis implemented.
• Lead day-to-day incident and problem management, includingTier 2 and Tier 3 support.
• ManageServiceNow service catalog fulfillment.
• MaintainCMDB accuracyand configuration management.
• Coordinate service delivery across Private Cloud, network, compute, storage, cloud, and AI/GPU environments as applicable.
• Monitor operational performance and ensure achievement of contractual service levels.
• Coordinate with other service delivery teams and vendors within theMSI/multi-vendor operating model.
• Support continuous improvement of service management and operational processes.