Private Cloud Service Delivery Manager (TX DIR)

Peraton; Houston (TX); On-site; USD 104,000 - 166,000; Full time

Job summary

Peraton is seeking a Private Cloud Service Delivery Manager to oversee the Texas DIR private cloud, network, and AI Platform service delivery. You will lead operational activities, ensure SLA attainment, and drive incident management across ADC and SDC data centers.

The role requires extensive government IT delivery experience, ITIL discipline, and hands-on VMware and ServiceNow expertise. A US citizen with the ability to obtain agency clearance is required.

Qualifications

• 12+ years of experience; may include supervisory or management roles.
• 7+ years in private cloud or enterprise data center managed services operations.
• Hands-on with VMware vCenter/vSphere or equivalent hypervisor.
• Experience managing SAN/NAS storage with compute environments.
• ITIL-based service management operations experience.
• Experience in government or regulated environments.
• Familiarity with ServiceNow ITSM platform.
• Experience in MSI/multi-vendor government IT delivery models.
• Strong incident, problem, and SLA management skills.
• VMware Certified Professional (VCP) or equivalent
• U.S. Citizen and able to obtain agency clearance.

Responsibilities

• Maintain operational accountability for Private Cloud, network, and AI Platform service delivery.
• Ensure SLA attainment across all service tiers.
• Manage compute and VM lifecycle across ADC and SDC.
• Provide AI Platform service delivery when sovereign AI is used.
• Lead day-to-day incident and problem management (Tier 2/3).
• Coordinate ServiceNow service catalog fulfillment.

Skills

Leadership

Communication

US Citizenship

VMware vCenter/vSphere

Tools

ServiceNow ITSM

Multi-vendor IT delivery

Job description

Private Cloud Service Delivery Manager (TX DIR)

Job Locations: US-TX-Home

Position Category: Project Management

Clearance: Agency Clearance

Responsibilities

Peraton is hiring for a Private Cloud Service Delivery Manager to support the Texas Department of Information Resources (DIR) with overall accountability for Private Cloud, network, and AI Platform service delivery.

The Service Delivery Manager will provide operational leadership across the Private Cloud, network, and AI Platform environments, ensuring service-level attainment, infrastructure lifecycle management, incident and problem management, ServiceNow service fulfillment, and CMDB accuracy.

This position supports operations across both the Austin Data Center (ADC) and San Angelo Data Center (SDC). This position supports both Austin Data Center (ADC) and San Angelo Data Center (SDC)

Key Responsibilities

• Maintain overall operational accountability for Private Cloud, network, and AI Platform service delivery.
• Ensure SLA attainment across all applicable service tiers
• Manage compute and VM lifecycle management across the Austin Data Center (ADC) and San Angelo Data Center (SDC).
• Provide AI Platform service delivery when the optional sovereign AI Platform is implemented.
• Lead day-to-day incident and problem management, including Tier 2 and Tier 3 support.
• Manage ServiceNow service catalog fulfillment.
• Maintain CMDB accuracy and configuration management.
• Coordinate service delivery across Private Cloud, network, compute, storage, cloud, and AI/GPU environments as applicable.
• Monitor operational performance and ensure achievement of contractual service levels.
• Coordinate with other service delivery teams and vendors within the MSI/multi-vendor operating model.
• Support continuous improvement of service management and operational processes.

Qualifications

Required Qualifications

• 12 years of experience, may have supervisory or management experience.
• 7+ years of private cloud or enterprise data center managed services operations experience.
• Hands-on experience with VMware vCenter/vSphere or an equivalent hypervisor platform - required.
• Experience managing tiered storage environments, including SAN/NAS, in conjunction with compute environments.
• Experience with ITIL-based service management operations.
• Experience managing infrastructure in a government or regulated environment.
• Familiarity with the ServiceNow ITSM platform.
• Experience working within MSI/multi-vendor government IT delivery models.
• Demonstrated experience with incident management, problem management, SLA management, and enterprise service delivery.
• Strong operational leadership and communication skills.
• VMware Certified Professional (VCP) or equivalent certification - required.
• Must be a US Citizen.
• Must be able to obtain and maintain the required agency clearance.

Preferred Qualifications

• Experience with AI/ML infrastructure.
• Experience with GPU compute environments.
• Experience supporting cloud AI platforms.
• Experience with sovereign AI platforms.
• ITIL v4 Foundation certification.
• Cloud architecture certification, such as AWS, Azure, or equivalent.
• Experience operating large-scale private cloud or data center environments across multiple physical locations.
• Experience supporting state government, federal government, or other highly regulated IT environments.
• Experience managing high-availability infrastructure with stringent SLA requirements.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range

$104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.