Private Cloud & AI Platform Delivery Lead

Peraton; Houston (TX); On-site; USD 104,000 - 166,000; Full time

Job summary

Peraton is seeking a Private Cloud Service Delivery Manager to oversee the Texas DIR private cloud, network, and AI Platform service delivery. You will lead operational activities, ensure SLA attainment, and drive incident management across ADC and SDC data centers.

The role requires extensive government IT delivery experience, ITIL discipline, and hands-on VMware and ServiceNow expertise. A US citizen with the ability to obtain agency clearance is required.

Qualifications

• 12+ years of experience; may include supervisory or management roles.
• 7+ years in private cloud or enterprise data center managed services operations.
• Hands-on with VMware vCenter/vSphere or equivalent hypervisor.
• Experience managing SAN/NAS storage with compute environments.
• ITIL-based service management operations experience.
• Experience in government or regulated environments.
• Familiarity with ServiceNow ITSM platform.
• Experience in MSI/multi-vendor government IT delivery models.
• Strong incident, problem, and SLA management skills.
• VMware Certified Professional (VCP) or equivalent
• U.S. Citizen and able to obtain agency clearance.

Responsibilities

• Maintain operational accountability for Private Cloud, network, and AI Platform service delivery.
• Ensure SLA attainment across all service tiers.
• Manage compute and VM lifecycle across ADC and SDC.
• Provide AI Platform service delivery when sovereign AI is used.
• Lead day-to-day incident and problem management (Tier 2/3).
• Coordinate ServiceNow service catalog fulfillment.

Skills

Leadership

Communication

US Citizenship

VMware vCenter/vSphere

Tools

ServiceNow ITSM

Multi-vendor IT delivery

Job description

Peraton is seeking a Private Cloud Service Delivery Manager to oversee the Texas DIR private cloud, network, and AI Platform service delivery. You will lead operational activities, ensure SLA attainment, and drive incident management across ADC and SDC data centers.

The role requires extensive government IT delivery experience, ITIL discipline, and hands-on VMware and ServiceNow expertise. A US citizen with the ability to obtain agency clearance is required.