Client Delivery Manager - US Northeast

SAP SE; Pennsylvania; Hybrid; USD 107,000 - 231,000; Full time

Job summary

SAP SE seeks a Client Delivery Manager to own the SAP Private Cloud engagement lifecycle—from contract handover to renewal—and to drive customer success by ensuring adoption, contract compliance, and measurable business outcomes. You will lead governance sessions, protect revenue, and orchestrate cross-functional teams across international, virtual environments.

Serving as the primary point of contact for enterprise customers, you will surface upsell opportunities, manage risk, and accelerate

Qualifications

• 8 years' experience in SAP Basis and/or infrastructure operation/development.
• 6+ years' experience in a customer-facing role.
• Proven track record managing complex, high-value contracts across international, virtual teams.
• Adaptive leadership: de-escalate with composure, flex to competing stakeholder demands, and lead through ambiguity.
• Financial acumen to track contract value and connect delivery to commercial outcomes.
• Structured project management with governance experience; PM certification is an advantage.
• SAP Basis/Technical depth and understanding of private cloud deployments and infrastructure.
• Bachelor's degree and ability to present to a CIO and work with a platform engineer.
• Fluency with agentic AI tools for customer interactions, insights, and delivery acceleration.

Responsibilities

• Own the end-to-end SAP Private Cloud engagement lifecycle—from contract handover through renewal.
• Drive customer success by leading adoption conversations, tracking contract compliance, and ensuring contracted business outcomes are delivered.
• Run governance sessions and present results to senior stakeholders, including CxO-level sponsors.
• Safeguard revenue by identifying entitlement leakage, churn risk, and escalation triggers.
• Serve as single-engine orchestrator for C2C customers—owning consumption tracking, risk mitigation, and revenue protection.
• Partner with account teams to surface upsell, cross-sell, and renewal readiness opportunities.
• Lead AI adoption for your customers—drive release version currency, entitlement consumption, and AI-driven outcomes.

Skills

SAP Basis

Customer-facing

Contract management

Governance

PM certification

Leadership

AI tooling

Executive communication

Education

Bachelor's degree

Job description

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

You own the relationship. You protect the revenue. You make outcomes real. As Client Delivery Manager, you are the single point of accountability for enterprise SAP Private Cloud customers — driving adoption, securing contracts, and building the trust that earns renewals.

What you'll Build

• Own the end-to-end SAP Private Cloud engagement lifecycle — from contract handover through renewal
• Drive customer success by leading adoption conversations, tracking contract compliance, and ensuring contracted business outcomes are delivered
• Run structured governance sessions and present results to senior stakeholders, including CxO-level sponsors
• Safeguard revenue by proactively identifying entitlement leakage, churn risk, and escalation triggers before they become problems
• Serve as single‑engine orchestrator for C2C customers — owning consumption tracking, risk mitigation, and revenue protection
• Partner with account teams to surface upsell, cross‑sell, and renewal readiness opportunities
• Lead AI adoption for your customers — drive release version currency, accelerate entitlement consumption, and demonstrate measurable AI‑driven business outcomes

What you'll Bring

• 8 years' experience in SAP Basis and/or infrastructure operation/development
• 6 + years' experience in a customer‑facing role
• Proven track record managing complex, high‑value contracts across international, virtual teams
• Adaptive leadership style: you de‑escalate with composure, flex to competing stakeholder demands, and lead through ambiguity
• Financial acumen to track contract value, spot leakage, and connect delivery performance directly to commercial outcomes
• Structured project management discipline with strong governance experience; PM certification is an advantage
• SAP Basis/Technical depth and solid understanding of private cloud deployments and infrastructure
• Bachelor's degree required; equally fluent presenting to a CIO and working through detail with a platform engineer
• Fluency with agentic AI tools in day‑to‑day practice — preparing for customer interactions, synthesising insights, and accelerating delivery workflows

Where you Belong

This team takes accountability seriously and lifts each other to meet it. You'll collaborate daily with SAP colleagues across sales, operations, and technical functions — sitting at the centre of how we grow, retain, and deliver lasting value to our most strategic cloud customers.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency

SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 107300-230600USD .The actual amount to be offered to the successful candidatewill be within that range, dependent upon the key aspects of each case which may include education, skills,experience, scope ofthe role, location, etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 458827 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 70% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Nearest Major Market: Philadelphia

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