Private Charter Flight Ops & Experience Coordinator

Southern Airways Corporation; United States; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Employee discounts

Life insurance

Job summary

Surf On Demand, the private charter division of Surf Mobility, seeks a Flight and Experience Coordinator to oversee day-to-day flight execution and client experience for booked trips. This hands-on role partners with sales and operators to ensure flawless service across multiple time zones.

Based in Addison, TX or Hawthorne Airport, LA, the position requires a detail-minded, calm professional who can manage live trips, coordinate catering and transport, and maintain accurate CRM and

Qualifications

• 1+ year experience in private aviation, flight operations, charter coordination, or high-touch travel services.
• Strong organizational skills and exceptional attention to detail.
• Professional communication skills with clients, operators, and internal teams.
• Ability to perform in a fast-paced, live-operations environment.
• Strong problem-solving skills and customer-first mindset.
• Familiarity with charter operations, aircraft categories, and operator workflows.
• Experience using flight tracking tools and CRM systems.

Responsibilities

• Monitor active flights and coordinate closely with aircraft operators throughout trip execution.
• Proactively identify and resolve delays, disruptions, or operational issues.
• Manage real-time changes to schedules, routing, and passenger details.
• Serve as the primary point of contact for clients post-booking.
• Communicate flight updates, changes, and operational details clearly and promptly.
• Deliver a consistent, high-touch customer experience aligned with premium aviation standards.
• Collect, verify, and manage all passenger information including names, weights, birthdates, luggage, pets, and special requests.
• Ensure complete and accurate transmission of passenger and trip details to operators.
• Prepare, finalize, and distribute detailed flight itineraries.
• Arrange and confirm in-flight catering, ground transportation, and special service requests.
• Coordinate with vendors to ensure service quality and timing.
• Support On-Demand Charter and Sales Teams with operational coordination and follow-up.
• Assist with aircraft sourcing and availability when required.
• Maintain accurate records in CRM and operational systems.

Skills

Private aviation experience

Operational coordination

Client communication

Live-ops management

CRM proficiency

Flight tracking tools

Attention to detail

Tools

Flight tracking tools

CRM systems

Job description

Surf On Demand, the private charter division of Surf Mobility, seeks a Flight and Experience Coordinator to oversee day-to-day flight execution and client experience for booked trips. This hands-on role partners with sales and operators to ensure flawless service across multiple time zones.

Based in Addison, TX or Hawthorne Airport, LA, the position requires a detail-minded, calm professional who can manage live trips, coordinate catering and transport, and maintain accurate CRM and