Private Aviation Flight Operations Coordinator

Surf Air; Addison (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Surf Air Mobility seeks a Flight and Experience Coordinator to oversee private charter flights from booking through execution, coordinating with operators and internal teams to ensure flawless delivery.

The role demands calm under pressure, meticulous attention to detail, and a dedication to delivering a premium passenger experience across multiple time zones. In-office in Addison, TX or Hawthorne, LA region.

Qualifications

• 1+ year experience in private aviation, flight operations, charter coordination, or high-touch travel services.
• Strong organizational skills and exceptional attention to detail.
• Professional communication skills with clients, operators, and internal teams.
• Ability to perform in a fast-paced, live-operations environment.
• Strong problem-solving skills and customer-first mindset.
• Familiarity with charter operations, aircraft categories, and operator workflows.
• Experience using flight tracking tools and CRM systems.

Responsibilities

• Monitor active flights and coordinate closely with aircraft operators throughout trip execution.
• Proactively identify and resolve delays, disruptions, or operational issues.
• Manage real-time changes to schedules, routing, and passenger details.
• Serve as the primary point of contact for clients post-booking.
• Communicate flight updates, changes, and operational details clearly and promptly.
• Deliver a consistent, high-touch customer experience aligned with premium aviation standards.
• Collect, verify, and manage all passenger information including names, weights, birthdates, luggage, pets, and special requests.
• Ensure complete and accurate transmission of passenger and trip details to operators.
• Prepare, finalize, and distribute detailed flight itineraries.
• Arrange and confirm in-flight catering, ground transportation, and special service requests.
• Coordinate with vendors to ensure service quality and timing.
• Maintain accurate records in CRM and operational systems.

Skills

Flight operations

Client communication

Attention to detail

Problem solving

CRM systems

Tools

CRM systems

Flight tracking tools

Job description

Surf Air Mobility seeks a Flight and Experience Coordinator to oversee private charter flights from booking through execution, coordinating with operators and internal teams to ensure flawless delivery.

The role demands calm under pressure, meticulous attention to detail, and a dedication to delivering a premium passenger experience across multiple time zones. In-office in Addison, TX or Hawthorne, LA region.