Private Branch Exchange (PBX) Technician

UICGS / Bowhead Family of Companies; Everett (WA); On-site; USD 59,000 - 69,000; Full time

Benefits offered by this job

Sign-on bonus $2,500

Job summary

Bowhead Family of Companies seeks a Private Branch Exchange (PBX) Technician to provide Base Telecom Support in Everett, WA. The role is full-time and on-site, handling O&M for government telephony systems and maintaining DoD/Navy compliant switch operations.

Qualifications include an IT or cybersecurity-related degree (preferred) and DoD network experience. A $2,500 sign-on bonus is offered. Training after 30 days is provided.

Qualifications

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Responsibilities

• Operate and maintain PBX switches (Avaya CM4.0) and perform repairs.
• Install, configure switch hardware; apply software updates/patching.
• Daily operation monitoring and voicemail system/IPE support.
• Utilize company vehicle to travel to remote locations weekly.
• Ensure DoD/Navy compliance and security clearance readiness.
• Other duties as assigned.

Skills

Effective communication

Troubleshooting

On-site support

Education

Associate’s degree or higher in IT or Cybersecurity

High school diploma or equivalent

2 years relevant experience

Tools

Avaya CM4.0

Telephony switches

Job description

Private Branch Exchange (PBX) Technician (PSTS-2026-26129):

Bowhead seeks a Private Branch Exchange (PBX) Technician to provide Base Telecom Support at Everett, WA. This position will require full-time, on-site work. The Private Branch Exchange (PBX) Technician will provide telecommunications operations and maintenance (O&M). This position will require both in-office and infield experience and duties.

On job and verification training is offered for all full time Bowhead employees after 30 days of employment. This is an onsite position.

Sign on Bonus: $2,500.00

Job duties include but are not limited to:

• Operate and maintain government-owned telephony switches (PBX), including:
  • Avaya Systems CM4.0
• Perform:
  • Troubleshooting and repair of switch issues
  • Software updates and patching
  • Installation and configuration of switch hardware
  • Daily operation monitoring
  • Support for voicemail systems and IPE (Remote Intelligent Peripheral Equipment)
• Utilize company vehicle to travel to remote locations weekly.
• Ensure switch systems remain fully operational and compliant with DoD/Navy standards.
• Other duties as assigned.

Education:

• Associate’s degree or higher in IT or Cybersecurity (preferred)
• High school diploma or equivalent required.
• Years of experience
• 2 years of relevant experience required.
• 5 years relevant experience is preferred.
• Prior experience within DoD networks highly preferred.

Required skills or certifications

• IAT Level II (per DoD 8570.01-M)
• COMPTIA Security+
• Certification reimbursement will be offered after 30 days of employment

Preferred skills or certifications:

• Red Hat Certified System Administrator (RHCSA)
• Avaya Certified Support Specialist (ACSS) or equivalent
• Nortel Meridian System Administration or equivalent
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Solutions Associate (MCSA) or equivalent
• Key System experience sought:
• Mitel
• Panasonic
• NEC
• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
• Ability to communicate effectively with all levels of employees and outside contacts

Physical Demands:

• Must be able to lift up to 50 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS:

Must be able to obtain and maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.

Target pay rate is $43.50 commensurate with experience

Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.