Private Banker - Coverage

Absa Group; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance customer relationships and drive financial growth. This role focuses on providing exceptional service to Private Wealth clients, ensuring their needs are met while achieving income targets. You will be responsible for building strong connections, managing risks, and staying updated on industry trends. Join a forward-thinking organization that values diversity and fosters personal development, while contributing to a collaborative team environment. If you're passionate about delivering superior customer experiences and driving business success, this opportunity is perfect for you.

Qualifications

• Bachelor's degree required in Business, Commerce, or Management Studies.
• Strong customer relationship management skills with a focus on sales.

Responsibilities

• Build and maintain strong client relationships to drive business growth.
• Conduct risk assessments and adhere to compliance frameworks.

Skills

Customer Relationship Management

Sales Strategies

Risk Assessment

Financial Analysis

Education

Bachelor's Degree in Business

Bachelor's Degree in Commerce

Bachelor's Degree in Management Studies

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and a strong position as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future, and shape our destiny as a proudly African group.

Job Summary

Utilize technology and applied learning in a virtual Omni-channel environment to provide superior, seamless customer experiences in an efficient and cost-effective manner. This role involves performing banking duties and overseeing financial activities for Private Wealth clients.

Job Description

Accountability: Building customer relationships in targeted market segments:

• Own the primary relationship with clients, acting as their main contact point, and collaborate with specialists to ensure clients experience our full value proposition.
• Achieve contact strategies based on client segmentation of your portfolio.
• Respond to and execute immediate client requests, understanding their needs.
• Generate new business through interactions with current and prospective clients, ensuring smooth onboarding of new clients.
• Retain clients by applying appropriate remedial actions when necessary.
• Maintain customer satisfaction scores by providing quality service aligned with our value proposition.
• Work seamlessly with the sales support team to enable support for your portfolio.

Accountability: Deepen client relationships by meeting individual needs and achieving income targets:

• Prepare weekly performance discussions with your manager to review client contact plans, opportunities, successes, and support needs.
• Review and negotiate pricing structures in line with policy to ensure product profitability.
• Cross-sell and up-sell products within campaign parameters, ensuring compliance with FAIS, FICA, and NCA regulations.
• Drive portfolio income growth through lead action, timely client reviews, and service requests.

Accountability: Asset protection through risk and credit assessment:

• Maintain transparency and open dialogue with clients regarding credit requirements, providing well-articulated motivations and supporting documents.
• Coordinate and drive client reviews to ensure timely completion.
• Ensure client arrangements comply with credit guidelines and communicate with credit teams about special arrangements.
• Own client risk management by adhering to regulatory and compliance frameworks.

Accountability: Colleague and personal development:

• Act as backup for other team members during absences or peak times.
• Stay informed about industry developments to support excellent client service and identify risks or opportunities.
• Maintain CPD hours and complete required training on compliance, risk, systems, products, and roles.
• Participate in segment-specific initiatives to maximize revenue and profitability.
• Align personal performance with Absa’s values and vision.

Education

Bachelor's Degree in Business, Commerce, or Management Studies.

Absa Bank Limited is an equal opportunity, affirmative action employer. Preference will be given to candidates from designated groups to promote workforce diversity, in line with the Employment Equity Act 55 of 1998. The bank reserves the right not to make an appointment to the advertised position.