Virtual Banker I or II (DOE)- NOT REMOTE

OneAZ Credit Union; Phoenix (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Virtual Banker II, der in einem dynamischen Callcenter-Umfeld arbeitet. Diese Rolle bietet die Möglichkeit, die finanzielle Gesundheit der Mitglieder zu fördern, indem Sie Kreditanträge bearbeiten und neue Mitglieder gewinnen. Mit einer Leidenschaft für Kundenservice und einer starken Kommunikationsfähigkeit werden Sie Teil eines Teams, das sich der Verbesserung des finanziellen Wohlstands verschrieben hat. Wenn Sie Herausforderungen annehmen und in einem unterstützenden Umfeld wachsen möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Bezahlte Freizeit, Feiertage und persönliche Tage

Günstige medizinische, zahnärztliche und visuelle Pläne

Kinderbetreuungshilfe

401K

Fitnessstudio-Erstattung

Studiengebühren-Erstattung

Rückzahlung von Studienkrediten

Qualifications

• 5-8 Jahre Erfahrung im Kundenservice, vorzugsweise in einer Finanzinstitution.
• Starke Fähigkeiten in Multitasking und Problemlösung.

Responsibilities

• Bearbeitung von Anträgen für neue Mitglieder und Konsumkredite.
• Entwicklung und Pflege von Mitgliedsbeziehungen durch Lösungen der Kreditgenossenschaft.

Skills

Kundenservice

Finanzierungswissen

Multitasking

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Education

High School Diploma oder GED

Einige College-Ausbildung

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Join Us in Making an Impact

At OneAZ Credit Union, our success is measured only by yours. We're here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters - you've found it!

Who You Are

You are impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let's build something great together.

What You'll Do

This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

The Virtual Banker II works in a call center environment dedicated to meeting members' loan origination and deposit account needs. The position responds to incoming calls, chats, online applications, and applications from branches from members interested in applying for consumer loans, including but not limited to lines of credit, vehicle loans, credit cards, mortgage loans, and deposit accounts (checking & savings). The Virtual Banker II is responsible for making daily outbound lead calls to bring in new members and cross-sell additional products and services. The role develops a pipeline of consumer loans and deposit accounts that they manage through to funding, partnering closely with other Member Care Center associates, Mortgage Loan Originators, and support staff.

1. Process new member, deposit account, and consumer loan applications from members/prospective members via web or phone.
2. Gather necessary information to complete deposit account applications to funding.
3. Respond to new member lead requests, document activities, and follow up on inquiries.
4. Communicate with prospective members about Credit Union products, membership benefits, and services accurately and timely.
5. Maintain knowledge of membership eligibility.
6. Handle sensitive inquiries, requests, and complaints via email or phone with members, vendors, and internal staff.
7. Conduct onboarding dialogues for new members, including outbound lending support.
8. Review credit reports, debt-to-income ratios, loan-to-value, and other underwriting information.
9. Explain, promote, and inform members about credit union products and services, such as loan protection.
10. Develop and expand member relationships through Credit Union solutions and relationship banking.
11. Gather information to see loan applications through to funding.
12. Use electronic signature software for loan and account documents.
13. Perform research to resolve escalated issues.
14. Manage a pipeline of applications, report on performance, and address obstacles.
15. Perform funding duties for all consumer products except home equity loans and lines of credit.
16. Meet monthly production goals.

This job description is a guide of expected duties and may be modified at any time. Additional duties may be assigned as needed.

What You Bring

• High School Diploma or GED required.
• Some college education preferred.
• 5-8 years of customer service experience, preferably in a financial institution or call center.
• 3-5 years of financial lending experience.
• Strong multi-tasking, attention to detail, and problem-solving skills.
• Excellent written and verbal communication skills.
• Online chat experience preferred.
• Proficiency with office software (Microsoft Outlook, Word, Excel).
• A passion for people, innovation, and growth.

We value potential, passion, and purpose. If you're excited about this opportunity, join our Talent Community.

Compensation & Benefits

• Paid time off, holidays, sick days, personal days.
• Low-cost Medical, Dental & Vision plans.
• Childcare assistance, 401K, gym reimbursement, tuition reimbursement, student loan repayment, and more.
• Target hiring range: $23/hr - $30/hr, depending on experience.

Why Join OneAZ?

We are a financial trailblazer committed to inspiring dreams and driving prosperity. Join us to be part of a team that exceeds expectations and redefines possibilities.

Additional Notes

Candidates will need to consent to background checks and must comply with all applicable laws and policies, including BSA, AML, USA Patriot Act, and OFAC. The job description may be amended at any time without notice.