Private Aviation Customer Service Specialist

Modern Aviation; Groton (CT); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with company match

Paid time off

Paid holidays

Voluntary benefits

Job summary

Modern Aviation is hiring a Customer Service Representative (CSR) in Groton, CT to deliver exceptional, professional support to private and corporate aviation customers. The CSR acts as the first contact for customers and flight crews, coordinating services, and ensuring a positive experience in a fast-paced environment.

The role requires strong communication skills, basic MS Office proficiency, and flexibility to work evenings, weekends, and holidays.

Qualifications

• Strong verbal and written communication skills.
• HS diploma or equivalent.
• Strong multitasking, organizational, and decision making skills.
• Negotiation and sales skills; experience in customer service preferred.

Responsibilities

• Deliver proactive, personalized service to private and corporate aviation clientele.
• Meet, greet, and assist passengers and flight crews with professionalism and care.
• Coordinate aircraft services such as fuel, hangar storage, and other operational requests.
• Educate customers on available services, promotions, and programs.
• Input trip details into scheduling software and update customer information as required.

Skills

Verbal communication

Written communication

Microsoft Office

Multitasking

Organization

Negotiation

Sales skills

Education

High school diploma

Tools

Scheduling software

Microsoft Office

Job description

Modern Aviation is hiring a Customer Service Representative (CSR) in Groton, CT to deliver exceptional, professional support to private and corporate aviation customers. The CSR acts as the first contact for customers and flight crews, coordinating services, and ensuring a positive experience in a fast-paced environment.

The role requires strong communication skills, basic MS Office proficiency, and flexibility to work evenings, weekends, and holidays.