Aviation Guest Services & Flight Support Specialist

MODERN AVIATION INC; Trenton (ME); On-site; USD 25,000 - 28,000; Full time

Job summary

Modern Aviation in Trenton, ME is seeking a Customer Service Representative (CSR) to deliver exceptional service to private and corporate aviation clients. You will be the first contact for customers and flight crews, manage service requests, and ensure a positive, seamless experience in a fast-paced FBO environment.

The role includes coordinating hotel, catering, and ground transportation, inputting trip details, tracking flights, and processing invoices, with opportunities to collaborate

Qualifications

• Must be at least 18 years of age.
• HS diploma or equivalent.
• Valid driver’s license.
• Must have open availability as work hours may vary, including evenings, weekends, and holidays.
• Strong verbal and written communication skills.
• Intermediate proficiency with Microsoft Office products.
• Strong multitasking, organizational, and decision making skills.
• Negotiation and sales skills.
• Previous customer service experience preferred.
• Basic knowledge of aircraft types and aircraft servicing practices preferred.

Responsibilities

• Deliver proactive, personalized service to private and corporate aviation clientele.
• Meet, greet, and assist passengers and flight crews with professionalism and care.
• Arrange services including hotel accommodations, catering, and ground transportation.
• Coordinate aircraft services such as fuel, hangar storage, and other operational requests.
• Educate customers on available services, promotions, and programs.
• Answer customer questions, resolve concerns, and provide service recovery as needed.
• Input trip details into scheduling software and update customer information as required.
• Track flights using online databases to ensure timely service delivery.
• Process customer invoices accurately and promptly.
• Verify and coordinate service orders to support on time departures.
• Maintain strong working relationships with local service providers such as hotels, rental car agencies, and restaurants.
• Communicate effectively via air to ground and ground to ground radio, phone, and email.
• Use sound judgment to make timely decisions consistent with company policies and procedures.
• Coordinate closely with Line Service, Operations, and leadership teams.
• Maintain positive, collaborative working relationships with teammates.
• Perform additional duties as assigned to support operational needs.
• Maintain lobby appearance, ensuring a clean, welcoming environment.
• Keep snacks, beverages, and customer amenities stocked and presentable.
• Represent the Modern Aviation brand with professionalism, positivity, and pride at all times.

Skills

Strong verbal and written comms

Multitasking & organization

Negotiation & sales

Previous customer service

Aircraft knowledge

Education

HS diploma or equivalent

Tools

Microsoft Office

Job description

Modern Aviation in Trenton, ME is seeking a Customer Service Representative (CSR) to deliver exceptional service to private and corporate aviation clients. You will be the first contact for customers and flight crews, manage service requests, and ensure a positive, seamless experience in a fast-paced FBO environment.

The role includes coordinating hotel, catering, and ground transportation, inputting trip details, tracking flights, and processing invoices, with opportunities to collaborate