Private Aviation Client Services Lead

Vista Global Holding; Fort Lauderdale (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

XO in Fort Lauderdale is seeking a Client Services professional to coordinate private aviation experiences and ensure exceptional service for every flight. You will manage flight itineraries, communicate proactively with clients, onboard new customers, collaborate across Sales, Operations, Billing and Crew, and deftly navigate multiple systems to keep data accurate and accessible at all times.

Ideal candidates are detail-oriented, able to multi-task in a fast-paced environment, and deliver

Qualifications

• Experience in a customer service role.
• Ability to handle difficult and demanding situations while keeping the client experience seamless.
• Proactive and service-driven with strong interpersonal skills.
• Ability to multi-task in a high-pressure environment.
• Excellent English with strong spelling and grammar.
• Maintain accuracy and punctuality under pressure.

Responsibilities

• Trip Management: Arrange all flight-related services, manage active tickets and client requests/changes, keep itineraries up to date in all systems.
• Proactive Client Communication: Inform clients of restrictions, present best options, and update on day-of-flight developments.
• Profile Management: Onboard new clients, build relationships, and maintain clear, professional communication with clients.
• Interdepartmental Communication: Collaborate with Sales, Operations, Billing and Crew to ensure a seamless experience.
• Data Management and Technical Savviness: Keep systems up to date and navigate between programs using training guides.

Skills

Customer service

Communication

Team player

Multitasking

Attention to detail

English proficiency

Job description

XO in Fort Lauderdale is seeking a Client Services professional to coordinate private aviation experiences and ensure exceptional service for every flight. You will manage flight itineraries, communicate proactively with clients, onboard new customers, collaborate across Sales, Operations, Billing and Crew, and deftly navigate multiple systems to keep data accurate and accessible at all times.

Ideal candidates are detail-oriented, able to multi-task in a fast-paced environment, and deliver