Remote Private Flight Operations Lead

Aviation Portfolio; United States; Hybrid; USD 110,000 - 170,000; Full time

Job summary

Aviation Portfolio is seeking a Senior Flight Strategist to own flight activity for a portfolio of private aviation clients, ensuring accuracy, timeliness, and high-touch service from pre-departure risk review through post-flight feedback.

You will monitor live flights, coordinate with operators, communicate with clients, and maintain precise Salesforce data while collaborating with Directors of Client Relationships to uphold exceptional client experiences.

Qualifications

• 4+ years in an aviation-related field, with strong preference for private aviation experience.
• Real-time operational judgment, triaging and communicating when plans change.
• Excellent communication skills, including ability to simplify complex concepts.
• Experience operating in a remote, high-trust and fast-paced environment.

Responsibilities

• Flight review and quality control: Evaluate upcoming flights for operational risk factors and review booking details for completeness and accuracy.
• Flight following: Own active flight monitoring across your portfolio and keep clients informed in real time.
• Client and vendor communication: manage high-volume daily communications across phone, email, and text.
• CRM ownership: Maintain precise, up-to-date flight and client data in Salesforce.
• Cross-team collaboration: Partner with Directors of Client Relationships to align operations with account strategy.

Skills

Aviation operations

Private aviation

Client communication

Salesforce CRM

Remote work experience

Tools

Salesforce

Job description

Aviation Portfolio is seeking a Senior Flight Strategist to own flight activity for a portfolio of private aviation clients, ensuring accuracy, timeliness, and high-touch service from pre-departure risk review through post-flight feedback.

You will monitor live flights, coordinate with operators, communicate with clients, and maintain precise Salesforce data while collaborating with Directors of Client Relationships to uphold exceptional client experiences.