Global Travel Concierge & Client Services Lead

XO; Fort Lauderdale (FL); On-site; USD 36,000 - 58,000; Full time

Job summary

A leading private aviation firm in Fort Lauderdale is seeking a Client Services Representative to manage travel experiences by providing exceptional customer service and support. Responsibilities include arranging flight services, proactive communication with clients, onboarding, and collaboration with internal teams. The ideal candidate possesses strong customer service experience, attention to detail, and excellent English communication skills. Join a dynamic team that values innovation and customer satisfaction.

Qualifications

• Experience in a customer service role with a focus on exceptional service.
• Ability to handle difficult situations seamlessly.
• Proactive and service-driven with teamwork skills.
• Ability to maintain composure in a high-pressure environment.
• Strong command of English with excellent spelling and grammar.

Responsibilities

• Manage flight-related services and client communication.
• Proactively assist clients with travel needs.
• Onboard new clients and maintain professional communication.
• Collaborate with internal teams to ensure seamless service.
• Keep data systems updated and navigate various programs.

Skills

Customer service experience

Excellent interpersonal skills

Attention to detail

Ability to multi-task

Fluent in English

Job description

A leading private aviation firm in Fort Lauderdale is seeking a Client Services Representative to manage travel experiences by providing exceptional customer service and support. Responsibilities include arranging flight services, proactive communication with clients, onboarding, and collaboration with internal teams. The ideal candidate possesses strong customer service experience, attention to detail, and excellent English communication skills. Join a dynamic team that values innovation and customer satisfaction.