Private Aviation Client Concierge & Trip Manager

Vista Global; Fort Lauderdale (FL); On-site; USD 38,000 - 60,000; Full time

Job summary

XO in Fort Lauderdale, FL is seeking a Client Services Associate to ensure a seamless travel experience for our private aviation clients. You will manage trip details, communicate proactively with clients, onboard new customers, and liaise with sales, operations and billing to deliver the highest level of service.

The ideal candidate has strong English, excellent communication, attention to detail, and the ability to multitask under pressure in a fast‑paced environment.

Qualifications

• Experience in a customer service role with a focus on delivering exceptional service.
• Ability to handle difficult/demanding situations while keeping the customer experience seamless.
• Proactive, service-driven, and strong interpersonal skills.

Responsibilities

• Trip Management: arrange flight-related services and keep itineraries up to date.
• Proactive Client Communication: inform clients of restrictions and options; update on day-of-flight issues.
• Profile Management: onboard new clients and build relationships; maintain professional communication.
• Interdepartmental Communication: coordinate with sales, operations, billing, and crew.
• Data Management and Technical Savviness: navigate multiple systems and use guides from training.

Skills

Customer service

Proactive

Multi-tasking

Communication skills

Attention to detail

Team player

English proficiency

Job description

XO in Fort Lauderdale, FL is seeking a Client Services Associate to ensure a seamless travel experience for our private aviation clients. You will manage trip details, communicate proactively with clients, onboard new customers, and liaise with sales, operations and billing to deliver the highest level of service.

The ideal candidate has strong English, excellent communication, attention to detail, and the ability to multitask under pressure in a fast‑paced environment.