Privacy Success Manager: Onboarding & Growth

DataGrail, Inc.; Northern (KY); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Equity

Health insurance

Remote-first working environment

401k savings plan

Parental leave

Wellness benefits

Flexible time off

Paid holidays

Work from home stipend

Job summary

DataGrail is seeking a Customer Success Manager to partner with customers in operationalizing privacy programs via our agentic privacy platform. You’ll drive onboarding, adoption and long-term success while advocating for customer needs across privacy, security, legal, and executive teams.

As a remote-first, US-based role, you’ll lead onboarding projects, monitor health, and collaborate with Solutions Architects, Product, Support, and Sales to scale customer value and retention.

Qualifications

• Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles.
• Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA.
• Experience working with privacy platforms or related technologies, including tools like DataGrail.

Responsibilities

• Own the customer journey from onboarding through long-term success and retention.
• Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones.
• Drive platform adoption and customer value by helping organizations operationalize privacy best practices.
• Build trusted relationships with customer stakeholders, including privacy, security, legal, and executive teams.
• Proactively monitor customer health, identify churn risks early, and drive resolution plans.
• Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience.
• Identify opportunities to improve onboarding workflows, customer engagement, and operational scalability.
• Advocate for customer needs and share actionable feedback to help shape product improvements

Skills

Customer success

Onboarding

SaaS

Privacy regulations

Privacy platforms

Project management

Stakeholder management

Tools

DataGrail

Job description

DataGrail is seeking a Customer Success Manager to partner with customers in operationalizing privacy programs via our agentic privacy platform. You’ll drive onboarding, adoption and long-term success while advocating for customer needs across privacy, security, legal, and executive teams.

As a remote-first, US-based role, you’ll lead onboarding projects, monitor health, and collaborate with Solutions Architects, Product, Support, and Sales to scale customer value and retention.