Customer Success Manager DataGrail

HelpfulRemote; Northern (KY); Hybrid; USD 120,000 - 140,000; Full time

Job summary

DataGrail is seeking a Customer Success Manager to guide customers from onboarding through long-term adoption of the privacy platform. You will lead implementation projects, build relationships with privacy, security, legal, and executive stakeholders, and monitor account health to reduce churn.

Applicants should have experience in customer-facing SaaS roles with onboarding or implementation, plus knowledge of GDPR/CCPA.

Qualifications

• The candidate should have experience in customer success, onboarding, or implementation within customer-facing SaaS roles.
• Strong knowledge of data privacy regulations such as GDPR and CCPA is required.
• Proven ability to manage multiple customer priorities and proactively identify risks.

Responsibilities

• Lead implementation projects from onboarding through long-term adoption.
• Build relationships with privacy, security, legal, and executive stakeholders.
• Monitor account health and collaborate with Solutions Architects, Product, and Support to improve the customer experience and reduce churn.

Skills

Customer success

Onboarding

SaaS knowledge

Project management

Communication

Relationship-building

Risk identification

GDPR/CCPA knowledge

Job description

This role supports customers using DataGrail’s privacy platform, guiding them from onboarding through long-term adoption. The Customer Success Manager leads implementation projects, builds relationships with privacy, security, legal, and executive stakeholders, monitors account health, and works cross-functionally with Solutions Architects, Product, and Support to improve the customer experience and reduce churn.

Candidates should have experience in customer success, onboarding, or implementation within customer-facing SaaS roles, along with knowledge of data privacy regulations like GDPR and CCPA. Strong project management, communication, and relationship-building skills are needed, along with the ability to manage multiple customer priorities and proactively identify risks.

This is a full-time, US-based position with a compensation range of $120,000 to $140,000 including salary and variable pay. Benefits include equity, health coverage, a 401k plan, parental leave, flexible time off, and a remote-first work environment.