Priority Responder & Restoration Estimator

Servpro-Team-Cuthbertson; Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Quarterly bonus

Paid time off

9 paid holidays

401(k)

Insurance benefits

Job summary

SERVPRO® Team Cuthbertson is seeking a Priority Responder in Knoxville, TN to be the first line of contact with residential customers and lead them through mitigation and restoration steps. You will manage scopes, estimates, and on-site preparation while upholding SERVPRO’s response guidelines for rapid service delivery.

The role emphasizes strong communication, organization, and the ability to handle on-call emergencies 24/7/365, with full-time hours Monday to Friday and occasional long hours,

Qualifications

• High school diploma or GED; associate degree preferred.
• Sales experience in high-transaction environments.
• Experience with mitigation, cleaning, restoration, or construction services is preferred but not required.
• Excellent communication and customer service skills.
• Proficiency with Microsoft product suite, CRM, etc.
• Demonstrated ability to learn and achieve proficiency in specialized software.
• Full-time, Mon–Fri with potential long hours, weekends and holidays.
• Must be available 24/7/365 for emergencies when on-call.
• Background check, drug screen, and driving record required.

Responsibilities

• Document the loss and write the scope of work / estimate.
• Create an accurate sketch and scope with labor, materials, and time requirements.
• Maintain organized records and clear communication for hand-offs to Production teams.
• Monitor customer satisfaction and perform follow-up calls.
• Prioritize safety, risk management, and professionalism on site.

Skills

High school diploma or GED

Sales experience

Excellent communication

MS Office / CRM

Software learning aptitude

Education

High School or GED

Associate degree preferred

Tools

CRM

Microsoft Office

Job description

SERVPRO® Team Cuthbertson is seeking a Priority Responder in Knoxville, TN to be the first line of contact with residential customers and lead them through mitigation and restoration steps. You will manage scopes, estimates, and on-site preparation while upholding SERVPRO’s response guidelines for rapid service delivery.

The role emphasizes strong communication, organization, and the ability to handle on-call emergencies 24/7/365, with full-time hours Monday to Friday and occasional long hours,