Printing Project ManagerCustomer ServiceEstimator

AlphaGraphics - US756; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Job summary

AlphaGraphics - US756 is seeking a detail-oriented professional to manage customer-facing estimates and service resolutions. You will ensure orders are completed on schedule, coordinate with production and inventory, and maintain accurate documentation throughout the process.

Ideal candidates will have strong attention to detail, communication skills, and the ability to manage multiple tasks within a fast-paced printing environment.

Responsibilities

• Prioritize and ensure all orders are completed by the date requested by working with the production department and ensuring adequate inventory is available.
• Timely complete estimates and follow up with the customer or prospect within established guidelines.
• Inspect proofs and customer files to ensure finish product is completed as expected and on time.
• Write up packing slips for all orders before delivery; invoice orders to include with shipments.
• Inspect and ensure the quality of the order before shipping; process all shipments by end of the day.
• Maintain full customer satisfaction without unnecessarily referring customer to other staff; keep a friendly, helpful demeanor.
• Provide information regarding policies and procedures, terms and programs relating to service area for outside customers.
• Identify and prioritize problems and issues related to service area.
• Perform research, offer solutions, options and strategies.
• Work with outside vendors on an as needed basis.
• Refer to appropriate person or department as needed, and/or arrange for service.
• Own and track problem status until resolution is achieved.
• Use information systems to input data, maintain databases, perform research for projects or issues, generate reports.
• Attend weekly estimate meeting and provide status updates on estimates, with the sales rep for estimates that are open.
• During weekly sales meeting provide status of jobs in production for assisting customers.
• Maintain close contact with customer to give updates on progress toward resolution of issue or service request.
• Maintain quality/quantity standards.
• Update and maintain all necessary records and/or logs.
• Represent department to outside customers in a professional manner.
• Act as representative for department at internal meetings.
• Train in various departments to be a backup (e.g., Digital Press B&W and Color).
• Interpret operating policies and procedures.
• Ensure timely completion of department's work.
• Provide services including processing and delivery of mail and packages (UPS, FedEx, Airborne, USPS).
• Compose memos and letters based on knowledge of departmental and company policies and procedures.
• Compile statistical reports and studies as requested.
• Perform other related duties as assigned or requested.

Job description

Benefits:

• 401(k)


• 401(k) matching

Job Summary:

Provides job estimates, customer service and resolves issues by offering solutions, explanations, options or by arranging for service. Ensures that orders are completed as expected by the customer and within the established time line.

Accountabilities

• Prioritize and ensures that all orders are completed by the date requested by working with the production department and ensuring that adequate inventory is available.


• Timely complete estimates and follows up with the customer or prospect within the established guidelines.


• Inspect proofs and customer files to ensure that the finish product is completed as expected and on time.


• Write up packing slips for all orders before delivery. Invoice orders to include with shipments.


• Inspect and ensures the quality of the order before shipping. Process all shipments by end of the day.


• Ensures full customer satisfaction without unnecessarily referring customer to other staff members. Maintains friendly, helpful demeanor.


• Provides information regarding policies and procedures, terms and programs relating to service area for outside customers.


• Identifies and prioritizes problems and issues related to service area.


• Performs research, offers solutions, options and strategies.


• Works with outside vendors on an as needed basis.


• Refers to appropriate person or department as needed, and/or arranges for service.


• Owns and track problem status until resolution is achieved.


• Uses information systems to input data, maintains databases, performs research for projects or issues, generates reports, etc.


• Attend weekly estimate meeting and provides status updates on estimates, along with the sales rep for estimates that are open.


• During weekly sales meeting is able to provide status of jobs in production for assisting customers.


• Maintains close contact with customer to give updates on progress toward resolution of issue or service request.


• Maintains quality/quantity standards.


• Updates and maintains all necessary records and/or logs.


• Represents department to outside customers in a professional manner.


• Acts as representative for department at internal meetings.


• Train in various departments in order to be a backup. Examples: Digital Press B&W and Color.


• Interprets operating policies and procedures.


• Ensures timely completion of department's work.


• Provides services including processing and delivery of mail and packages, eg. UPS, Federal Express, Airborne, and U.S. Post Office.


• Composes memos and letters based on knowledge of departmental and company policies and procedures.


• Compiles statistical reports and studies as requested.


• Performs other related duties as assigned or requested.

Competencies

1. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.


2. Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.


3. Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.


4. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks.


5. Professionalism - Approaches others in a polite and tactful manner; Maintains composure and reacts well under pressure; Treats others with respect and consideration; Follows through on commitments.

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.