Printer Support Technician - Level 1 (Onsite, Plano)

Compucom Staffing; Plano (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

401(k)

Paid holidays

Job summary

CompucomStaffing is seeking a Level 1 Support Technician to join the client team onsite in Plano, TX, providing end-user printer and general IT support within a warehouse environment.

You will diagnose and resolve printer, hardware, software, and network issues, maintain inventories, and coordinate with other IT teams to ensure smooth operations. This role emphasizes hands-on technical work and customer service.

Qualifications

• Strong understanding of printer hardware, software, and networking.
• Diagnose and resolve a wide range of printer issues.
• Excellent written and verbal communication with users.
• Think critically to solve complex technical problems.
• Manage multiple tasks and maintain records.
• Provide helpful and efficient user support.
• Able to lift and move printers and equipment.

Responsibilities

• Provide technical printer, desktop, and laptop support for warehouse operations.
• Perform routine maintenance and repairs on printers and related equipment.
• Identify and resolve hardware, software, and network issues.
• Maintain inventory of printer supplies and replacement parts.
• Collaborate with IT teams or vendors to resolve complex issues.
• Document maintenance activities and equipment information.
• Set up and configure new printers and scanners.
• Troubleshoot printer errors and print quality issues.
• Replace toner/ink cartridges and consumables.
• Update printer drivers and firmware.
• Manage printer settings within the warehouse management system.
• Respond to user requests for printer support.
• Maintain a clean, organized work area for maintenance.

Skills

Printer hardware

Printer software

Networking

Communication

Critical thinking

Multitasking

Customer support

Lifting equipment

Job description

CompucomStaffing is seeking a Level 1 Support Technician to join the client team onsite in Plano, TX, providing end-user printer and general IT support within a warehouse environment.

You will diagnose and resolve printer, hardware, software, and network issues, maintain inventories, and coordinate with other IT teams to ensure smooth operations. This role emphasizes hands-on technical work and customer service.