Level 1 Support Technician

Compucom Staffing; Plano (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

401(k)

Paid holidays

Job summary

CompucomStaffing is seeking a Level 1 Support Technician to join the client team onsite in Plano, TX, providing end-user printer and general IT support within a warehouse environment.

You will diagnose and resolve printer, hardware, software, and network issues, maintain inventories, and coordinate with other IT teams to ensure smooth operations. This role emphasizes hands-on technical work and customer service.

Qualifications

• Strong understanding of printer hardware, software, and networking.
• Diagnose and resolve a wide range of printer issues.
• Excellent written and verbal communication with users.
• Think critically to solve complex technical problems.
• Manage multiple tasks and maintain records.
• Provide helpful and efficient user support.
• Able to lift and move printers and equipment.

Responsibilities

• Provide technical printer, desktop, and laptop support for warehouse operations.
• Perform routine maintenance and repairs on printers and related equipment.
• Identify and resolve hardware, software, and network issues.
• Maintain inventory of printer supplies and replacement parts.
• Collaborate with IT teams or vendors to resolve complex issues.
• Document maintenance activities and equipment information.
• Set up and configure new printers and scanners.
• Troubleshoot printer errors and print quality issues.
• Replace toner/ink cartridges and consumables.
• Update printer drivers and firmware.
• Manage printer settings within the warehouse management system.
• Respond to user requests for printer support.
• Maintain a clean, organized work area for maintenance.

Skills

Printer hardware

Printer software

Networking

Communication

Critical thinking

Multitasking

Customer support

Lifting equipment

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Level 1 Support Technician to join their team onsite in Plano, TX and provide end-user support.

Duties And Responsibilities

• Providing technical support for warehouse operations, including printers, desktops and laptops
• Performing routine maintenance and repair on printers and related equipment, ensuring optimal functionality
• Identifying and resolving technical issues related to hardware, software, and network connectivity
• Maintaining an inventory of printer supplies and replacement parts
• Collaborating with other IT support teams or vendors to resolve complex issues
• Maintaining records of maintenance activities, repairs, and equipment information
• Setting up and configuring new printers and scanners
• Troubleshooting printer errors, such as paper jams, connectivity problems, or print quality issues
• Replacing toner cartridges, ink cartridges, and other consumable parts
• Updating printer drivers and firmware
• Managing printer settings and configurations within the warehouse management system
• Responding to user requests for printer support
• Maintaining a clean and organized work area for printer maintenance

Skills And Qualifications

• Strong understanding of printer hardware, software, and networking
• Ability to diagnose and resolve a wide range of printer-related issues
• Excellent written and verbal communication skills for interacting with users and other team members
• Ability to think critically and find solutions to complex technical problems
• Ability to manage multiple tasks, prioritize work, and maintain accurate records
• Ability to provide helpful and efficient support to users
• Ability to lift and move printers and other equipment as needed

Wage Range

The rate for this position is between $18.00 - $24.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity:

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit www.compucom.com.

Work Authorization:

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage:

Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

Arizona Applicants:

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents:

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants:

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants:

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants:

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

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On-Camera Video Interview Notice

Candidates selectedtointerview mustparticipatein live, on-camera video interviews for identity verification and assessment purposes. Interviewswillbe recorded. Participation and consent to applicable recording requirements arerequiredto continue in the hiring process.Failure toparticipatein required on-camera interviews may result in removal from further consideration for employment.