Printer Support Technician

Experis Technology Group; Palo Alto (CA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Weekly Pay

Job summary

Experis is seeking an Onsite Technical Administrator in Palo Alto, CA to support the onsite service team within the Operations Department. The role focuses on monitoring systems, troubleshooting, and timely responses to inquiries to maintain high service quality.

Ideal candidates have 2–5 years of related experience and a High School Diploma or equivalent. The position involves installing/configuring systems, managing consumables, and collaborating with support teams to ensure customer

Qualifications

• High School Diploma, GED, or higher secondary education, or demonstrated work experience
• Typically 2–5 years of related work experience in maintenance, quality, or related field
• Ability to manage consumable inventory and ensure supplies at customer sites
• Strong troubleshooting skills including clearing paper jams and assisting end users

Responsibilities

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software platforms/applications
• Identify incident trends for escalation, adhering to strict timeframes
• Conduct routine installations and configurations and integrate systems/products per standard protocols
• Respond promptly to service, product, technical, and customer-relations inquiries to ensure high customer satisfaction
• Execute scripted change management activities, maintaining service quality and compliance

Skills

Problem solving

Troubleshooting

Communication skills

Onsite support

Education

High School Diploma or equivalent

Job description

Our client, a leading organization in the technology and service industry, is seeking a Onsite Technical Administrator to join their team. As a Onsite Technical Administrator, you will be part of the Operations Department supporting the onsite service team. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully in the organization.

Job Title:

Onsite Technical Administrator

Location:

Palo Alto, CA

Pay Range:

29.00

What's the Job?

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software platforms/applications using established protocols.
• Identify incident trends for escalation, adhering to strict timeframes, and following established protocols.
• Conduct routine installations and configurations, assembling and integrating systems/products according to standard protocols.
• Respond promptly and appropriately to service, product, technical, and customer-relations inquiries to ensure high customer satisfaction.
• Execute scripted change management activities, maintaining service quality and compliance through incident, change, and problem management processes.

What's Needed?

• High School Diploma, GED, or higher secondary education, or demonstrated work experience and competence.
• Typically 2-5 years of related work experience, preferably in maintenance, quality, or a related field.
• Ability to manage consumable inventory, replace toner/consumables/paper, and ensure availability of supplies at customer sites.
• Strong troubleshooting skills, including clearing paper jams and assisting end users with device functionality.
• Excellent communication skills to coordinate with support teams and report customer dissatisfaction effectively.

What's in it for me?

• Opportunity to work onsite in a dynamic and supportive environment.
• Engage in meaningful work that directly impacts customer satisfaction and operational efficiency.
• Gain valuable experience in technical support and operational management.
• Collaborate with a diverse team committed to excellence and innovation.
• Be part of a company that values continuous improvement and professional growth.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.