Onsite Technical Support

ManpowerGroup; San Francisco (CA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) with match

Weekly pay

Travel insurance

Job summary

ManpowerGroup is seeking an Onsite Technical Support in San Francisco, CA to join the Service Delivery team within Operations. The role focuses on monitoring systems, resolving issues, and providing proactive support to ensure high customer satisfaction.

The candidate should have 2–5 years of related experience, strong communication skills, and a proactive attitude to thrive in a collaborative environment.

Qualifications

• High School Diploma or GED.
• 2–5 years related work experience.
• Ability to manage inventory and maintain supplies.
• Experience clearing paper jams and assisting end users.

Responsibilities

• Monitor systems to detect performance issues and resolve problems on hardware/software.
• Identify incident trends and escalate incidents within established timeframes.
• Conduct routine installations and configurations and assemble/integrate system/products per protocols.
• Respond to inquiries and address problems promptly to ensure customer satisfaction.
• Execute scripted change management activities following incident, change, and problem processes.

Skills

Problem solving

Customer service

Communication

Team coordination

Education

High School Diploma (GED acceptable)

Job description

Our client, a leading provider of print and document management solutions, is seeking a Onsite Technical Support to join their team. As a Onsite Technical Support, you will be part of the Operations Department supporting the Service Delivery team. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Onsite Technical Support

Location: San Francisco, CA

Pay Range: 29.00

What's the Job?

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software platforms/applications using established protocols.

• Identify incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols.

• Conduct routine installations and configurations and proficiently assemble and integrate system/products, all in accordance with standard protocols.

• Respond to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction.

• Execute approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance.

What's Needed?

• High School Diploma/General Education Diploma (GED) or higher secondary education or demonstrated competence.

• Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.

• Ability to manage consumable inventory, replace toner/consumables/paper, and ensure adequate supplies at customer sites.

• Experience in clearing paper jams and assisting end users with device functionality.

• Strong coordination skills with support teams and reporting customer dissatisfaction to appropriate channels.

What's in it for me?

• Opportunity to work onsite in a dynamic environment supporting innovative print solutions.

• Gain valuable experience in technical support and customer service.

• Be part of a collaborative team committed to operational excellence.

• Contribute to customer satisfaction and operational success.

• Work in a role that offers growth and development within a supportive organization.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Vision Plan

• Health Savings Account

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Supplemental Life Insurance

• Short Term and Long Term Disability Insurance

• Business Travel Insurance

• 401(k), Plus Match

• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.