Printer Maintenance Associate

Computer Task; Richmond (VA); On-site; USD 29,000 - 32,000; Full time

Job summary

CTG, a Cegeka company, is hiring a Printer Maintenance Associate in Richmond, VA. The role requires driving between client locations in your own vehicle, with mileage reimbursed. Pay is $20.91/hr, and duties include maintaining Xerox copiers/printers/MFDs, toner changes, jams, and meter reads.

Essential functions include client relationship management, end user training, break-fix activities, IP address support, and remote device management. A valid driver’s license and an MVR check are required.

Qualifications

• Must be able to lift and move up to 50 pounds.
• Excellent verbal and written English communication.
• Experience in customer service and resolving issues with equipment.
• Ability to manage multiple tasks with minimal supervision.

Responsibilities

• Serve as primary contact for equipment support and service.
• Provide on-going end user training on equipment.
• Perform basic device maintenance and replacements per specs.
• Handle IP address support and basic network issues as needed.
• Drive between client locations; mileage reimbursed.
• Maintain on-site inventory and replenish consumables.
• Submit accurate call reporting in designated systems.
• Support remote troubleshooting and on-site service calls.

Skills

Lift 50 lbs

English literacy

Customer service

Communication skills

Multitasking

Self-supervision

Equipment problem solving

Education

High School diploma or equivalency

Job description

Job Title: Printer Maintenance Associate

Location: Richmond, VA

Job Type: Hourly Consultant

Hours: 8 am to 5 pm, M-F

Pay: $20.91/hr

The position will be driving between client locations using your own personal vehicle. Mileage is reimbursed. Valid Driver’s license and MVR Check (no more than one moving violation inthepast three years).

Duties will include maintaining Xerox copiers/printers/Multi-Functional Devices. Candidates may be changing out toner, clearing jams, taking meter reads, keeping inventory, ordering supplies, networking printers and downloading software patches and drivers

Essential Functions:

• Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
• Provide on-going end user training on equipment
• Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities
• Provide IP address support
• Perform basic equipment problem diagnosis
• Point of contact for equipment removal and delivery for onsite support
• Contact service as required (Company and 3rd party)
• Utilize web-based applications as required to include Service Call Handling
• Accurate call reporting on equipment in designated systems
• Remote Service call onsite support Driving (if required for duties)
• Download and install printer drivers on end-user equipment
• Perform printer mapping to PC as required
• Escalate printer network issues to appropriate resource
• Physical as well as remote device management and control
• Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.)
• Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise
• Non-Xerox device management as required
• Perform remote device monitoring and remote solve (Company Device Management)
• Identify and promote Company Office Solutions
• Pro-actively manage consumables and supplies using the DOS calculator
• Maintain on-site operator replaceable parts inventory
• Collect equipment meter information and submit for billing purposes
• Perform data entry for activity and asset tracking
• Manage and maintain on-site parts inventory using PM4

Skills and Qualifications:

• Lift and move up to 50 pounds
• Read, write and follow basic English instructions
• Customer service and communication skills
• Ability to manage multiple tasks
• Perform duties with minimal supervision
• Basic equipment problem solving and diagnosis per training provided
• Customer problem resolution including escalation as required
• Coordinate work tasks to ensure fulfillment of SOWs
• Track and report account information as required
• 1-2 years relevant experience resolving customer and equipment printing issues

Education:

• Minimum: High School diploma or equivalency

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.