Printer Field Technician – Travel-Heavy Support

Durst Image Technology; Detroit (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Vanguard Durst Digital Printing Systems is seeking a Service Technician to install and service printers, ensuring customers are delighted and installations are operational.

You will train customers, diagnose and repair issues via remote or onsite support, document calls in Salesforce, and travel nationally to meet client needs; a strong mechanical and electrical background and a valid driver's license are required.

Qualifications

• Heavy, industrial equipment maintenance knowledge/experience.
• Installation/support experience onsite as field tech/engineer.
• Willingness to travel up to 75% of the time throughout USA and Canada, with occasional weekend work.
• Excellent communication and customer service skills.
• Strong mechanical aptitude and good dexterity.
• Strong electrical and electronic troubleshooting skills.
• Proficient computer skills.
• English proficiency.
• High school diploma or equivalent.
• Valid driver license and willingness to do pre-employment drug and criminal background checks.
• Physical Demands: stand/walk most of the workday, lift up to 50 pounds.

Responsibilities

• Ensure all printers are properly installed and operational.
• Train Vanguard customers on how to operate our printers.
• Diagnose, repair and solve issues with our printers via remote support or onsite service.
• Support sales activities by passing information/opportunities to Sales
• Provide remote support for our customer service 1-800 line.
• Communicate effectively with all stakeholders to direct activities that support and deliver on our commitments.
• Document/Record service calls including materials and resolutions in our software (Salesforce) system.

Skills

Industrial equipment maintenance

Field service

Onsite installation

Travel availability

Customer service

Mechanical aptitude

Electrical troubleshooting

Computer skills

English proficiency

Driver license

Education

High school diploma or equivalent

Associates degree

Tools

Salesforce

Job description

Vanguard Durst Digital Printing Systems is seeking a Service Technician to install and service printers, ensuring customers are delighted and installations are operational.

You will train customers, diagnose and repair issues via remote or onsite support, document calls in Salesforce, and travel nationally to meet client needs; a strong mechanical and electrical background and a valid driver's license are required.