Field Service Technician - Printing Industry

Durst Image Technology; Detroit (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Vanguard Durst Digital Printing Systems is seeking a Service Technician to install and service printers, ensuring customers are delighted and installations are operational.

You will train customers, diagnose and repair issues via remote or onsite support, document calls in Salesforce, and travel nationally to meet client needs; a strong mechanical and electrical background and a valid driver's license are required.

Qualifications

• Heavy, industrial equipment maintenance knowledge/experience.
• Installation/support experience onsite as field tech/engineer.
• Willingness to travel up to 75% of the time throughout USA and Canada, with occasional weekend work.
• Excellent communication and customer service skills.
• Strong mechanical aptitude and good dexterity.
• Strong electrical and electronic troubleshooting skills.
• Proficient computer skills.
• English proficiency.
• High school diploma or equivalent.
• Valid driver license and willingness to do pre-employment drug and criminal background checks.
• Physical Demands: stand/walk most of the workday, lift up to 50 pounds.

Responsibilities

• Ensure all printers are properly installed and operational.
• Train Vanguard customers on how to operate our printers.
• Diagnose, repair and solve issues with our printers via remote support or onsite service.
• Support sales activities by passing information/opportunities to Sales
• Provide remote support for our customer service 1-800 line.
• Communicate effectively with all stakeholders to direct activities that support and deliver on our commitments.
• Document/Record service calls including materials and resolutions in our software (Salesforce) system.

Skills

Industrial equipment maintenance

Field service

Onsite installation

Travel availability

Customer service

Mechanical aptitude

Electrical troubleshooting

Computer skills

English proficiency

Driver license

Education

High school diploma or equivalent

Associates degree

Tools

Salesforce

Job description

PLEASE NOTE: WE DO NOT REQUIRE ASSISTANCE FROM EXTERNAL RECRUITERS FOR THIS POSITION.

Vanguard Durst Digital Printing Systems is the leading manufacturer of UV Flatbed, Hybrid and Roll to Roll printers for signage, decor, corporate, industrial, and packaging. Vanguard's mission is to deliver the best ownership experience in the wide format market to our customers. This is accomplished by offering the highest levels of service, outstanding communication, technology, and customer care. We create, foster, and nurture a culture of caring about our customers, vendors, and employees which shows in every interaction internally and externally.

At Vanguard, you aren't just an employee - you are family. From day one, you'll be welcomed into our team of dedicated, talented, friendly people who will provide all the support you need to be successful. Your first month of training will include time at our Atlanta-area headquarters as well as in the field where you will shadow other Service Technicians. You get to form strong relationships with customers and delight them with outstanding service. You'll have the satisfaction of knowing you made a positive, lasting impact every day.

Are you the go-to for fix-it assistance in your circle of family and friends? Are you a DIY person who likes working with your hands and mind, tackling challenges, and taking things apart and fixing them?

Now, a bit more about what you'll be doing in this job:

The Service Technician is responsible for installing and servicing all printers to the delight of our customers, while enhancing Vanguard Digital's products by recommending enhancements/improvements. Your specific responsibilities include:

• Ensure all printers are properly installed and operational.
• Train Vanguard customers on how to operate our printers.
• Diagnose, repair and solve issues with our printers via remote support or onsite service.
• Support sales activities by passing information/opportunities to Sales
• Provide remote support for our customer service 1-800 line.
• Communicate effectively with all stakeholders to direct activities that support and deliver on our commitments.
• Document/Record service calls including materials and resolutions in our software (Salesforce) system.

What you bring to the table:

The successful candidate will be an aggressive problem solver and an action oriented individual who effectively builds long-term value with our customers and fellow employees.

To be considered for this position, you must have these qualifications:

• Heavy, industrial equipment maintenance knowledge/experience
• Installation/support experience onsite as field tech/engineer
• Willingness to travel as needed, typically up to 75% of the time throughout the USA and Canada, with occasional weekend work to meet customer needs
• Great attitude and eagerness to learn
• Excellent communication and customer service skills
• Strong mechanical aptitude and good dexterity
• Strong electrical and electronic troubleshooting skills
• Ability to identify, recommend, and implement effective technical repair and maintenance solutions.
• Proficient computer skills
• High school diploma or equivalent
• English proficiency
• Experience or training within some form of mechanical discipline
• Valid driver license and willingness to do pre-employment drug and criminal background checks
• Physical Demands: Must be able to stand and walk most of the workday, including frequent bending/stooping. Must be able to lift/carry and push/pull up to 50 pounds.

Bonus points for these nice-to-have but not required qualifications:

• Associates degree or equivalent training and/or experience
• Previous experience in printing or related industry
• Familiarity with reading schematics and wiring diagrams
• Hands-on experience with hand tools
• Working knowledge of multimeters for electrical testing
• Working knowledge of AC and DC up to 3 phase
• Basic knowledge of PLC programming
• Strong understanding of computer hardware and software